Eric Hanna Email & Phone Number

Clearwater, Florida, United States

Solution consultant sitting between the Engineering and Program teams to advise on release strategy for Verifone productsLead and advise a team of Scrum Masters and Product Owners across four development centers to help foster an agile strategy and mindset during the Engineering teams’ transformation to an Agile-focused center of excellenceProvide.

• Scope of responsibility expanded to oversee additional payment product solution quality.
• see Software Quality Assurance Manager, Petro On-Premises Payment SolutionsProduct quality subject matter expert for payment application on Pinpad terminal productsProduct quality subject matter expert for payment.

Product quality subject matter expert for the semi-integrated electronic payment server; product name ViperManaged On-Shore 8-10 person team and Off-Shore 10-15 person teamResponsible for all Managerial responsibilities for the team - including staffing, positional requirements, performance reviews, and trainingCoordinated and reviewed all PRDs, RFPs, and.

Supervised On-Shore 4-person team and Off-Shore 7-person test teamOrganized testing priority, SOWs, assignments, and requirements for day-to-day projectsDesigned, presented, implemented team organizational and process updatesRequired use of skills in organization, communication, XML, Review Board, Excel, PowerPoint

Created and maintained test cases, plans, scripts, and environments to meet release criteriaWorked within an agile methodology to deliver product outcomesRequired use of skills in VMWare, ESX, Networking, Windows OS (XP, Vista, Win7), Linux OS (CentOS, Ubuntu, RHEL), TestTrack, TestLink, JIRA, BitBucket, and Agile Methodologies

Created and maintained a suite of automated QA tests to monitor and build performance reports for the company’s antivirus productsOversaw managerial and Engineering reporting to assist in performance recommendationsRequired use of skills in Python, AutoIt, Norton Ghost, VMWare, Windows Client/Server OS

(see: Quality Assurance Engineer, Performance for ThreatTrack Security, Inc)

Oversaw script creation of detection worthiness for the AVLab detection release pipeline Required use of skills in Perl, C#, C++, Python, CVS, and VMWare

Led 4-person technical services team supporting escalated enterprise support issues and installsRequired use of skills in Windows Server/Client OS, VMWare, Exchange, and remote user support

Handled front line (Tier 1) and escalated (Tier 2) support cases for company’s enterprise productsRequired use of skills in Windows Server/Client OS, Networking, Exchange, and Windows Security