Client Delivery Manager, Geo
Current
Jan 2024 - Present
AeroLeads people directory · profile
Eric Macdonald Email & Phone Number
Client Delivery Manager | Customer Service Management | Operations Manager | Project Manager
at
Safeguard Global
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Client Delivery Manager | Customer Service Management | Operations Manager | Project Manager
Location
Greater Halifax Metropolitan Area, Canada, Canada
Company size
Who is Eric Macdonald? Overview
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Quick answer
Eric Macdonald is listed as Client Delivery Manager | Customer Service Management | Operations Manager | Project Manager at Safeguard Global, a company with 475 employees, based in Greater Halifax Metropolitan Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Eric Macdonald.
Eric Macdonald previously worked as Client Delivery Manager, GEO at Safeguard Global and Client Services Manager at Adp. Eric Macdonald holds Bachelor Of Arts (Ba) History, History from Mount Saint Vincent University.
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Email format at Safeguard Global
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Safeguard Global
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Profile bio
About Eric Macdonald
As a Client Delivery Manager at Safeguard Global, I work with large international clients who need partners that offer them a highly valuable solution to enable them to operate on a global scale with confidence that they are operating in a manner that is fully compliant in whatever Geo they need to operate in. Whether it is serving as their employee of record, providing recruitment, HR or Payroll solutions on a global scale, we are able to deliver expertise that can be relied upon. I have over 20 years of experience in operations and project management, with a focus on client service and process improvement.I am passionate about creating a positive and productive work environment for my staff and my clients. I have a certification in suicide and crisis intervention, which enables me to support my team and customers in challenging situations. I have also completed several courses in project management, which help me plan and execute complex and time-sensitive tasks. Some of my achievements include achieving the highest employee CSAT scores on a corporate level, improving site performance from 36th to 5th rank, and resolving issues involving multiple stakeholders. I am always looking for new ways to learn and grow as a leader and a professional.
Current workplace
Eric Macdonald's current company
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Safeguard Global
4 roles
Eric Macdonald work experience
A career timeline built from the work history available for this profile.
Client Services Manager
In this role I supported a team of HCM (Human Capital Management) professionals serving Clients in an HR Tech environment. I was the first point of contact for escalations and inquiries for a large number of business clients representing approximately a third of the revenue stream for that client class. I worked with client to resolve concerns, give.
Oct 2021 - Nov 2023
Manager Of Operations
In this role I had operational responsibility first for supporting an on-site Customer service team supporting a Canadian Telecom provider for cable, internet, home phone and cellular services. This role supported all aspects of the business from hiring, training, onboarding and operational goals such as sales and client retention. I then transitioned to.
Oct 2015 - Aug 2021
Customer Service Team Lead
Convergys
Technical Support Team Lead | Project Manager | Trainer | Specialty Support Management |Reporting | Transition Team Lead | Customer Care Team Lead | Cooperate ConsultantI held various roles and responsibilities while supporting associates in Dartmouth, NS, in San Jose, Costa Rica, in LasCruces, New Mexico and remotely supported associates in both Canada.
Dec 2004 - Apr 2015
Team & coworkers
Colleagues at Safeguard Global
Other employees you can reach at safeguardglobal.com. View company contacts for 475 employees →
KG
Karishma Goyal
Colleague at Safeguard Global
Uttar Pradesh, India, India
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DB
Douglas Bergqvist
Colleague at Safeguard Global
Gothenburg, Västra Götaland County, Sweden, Sweden
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JU
Jafet Ureña Alpizar
Colleague at Safeguard Global
San Jose, Costa Rica, Costa Rica
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SO
Sarco Olga
Colleague at Safeguard Global
Chișinău, Moldova, Moldova, Republic Of
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TP
Tatiana Poia
Colleague at Safeguard Global
Moldova, Moldova, Republic Of
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NA
Neetu Arora
Colleague at Safeguard Global
Gurgaon, Haryana, India, India
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MY
Manish Yadav
Colleague at Safeguard Global
Delhi, India, India
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CB
Chantelle Bailey
Colleague at Safeguard Global
Northampton, England, United Kingdom, United Kingdom
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JZ
Jenelle Zona
Colleague at Safeguard Global
Rochester, New York Metropolitan Area, United States
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CD
Cristian-Alexandru Dragomir
Colleague at Safeguard Global
Constanţa, Constanţa, Romania, Romania
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Karishma Goyal
Colleague at Safeguard Global
Uttar Pradesh, India, India
View →
DB
Douglas Bergqvist
Colleague at Safeguard Global
Gothenburg, Västra Götaland County, Sweden, Sweden
View →
JU
Jafet Ureña Alpizar
Colleague at Safeguard Global
San Jose, Costa Rica, Costa Rica
View →
SO
Sarco Olga
Colleague at Safeguard Global
Chișinău, Moldova, Moldova, Republic Of
View →
TP
Tatiana Poia
Colleague at Safeguard Global
Moldova, Moldova, Republic Of
View →
NA
Neetu Arora
Colleague at Safeguard Global
Gurgaon, Haryana, India, India
View →
MY
Manish Yadav
Colleague at Safeguard Global
Delhi, India, India
View →
CB
Chantelle Bailey
Colleague at Safeguard Global
Northampton, England, United Kingdom, United Kingdom
View →
JZ
Jenelle Zona
Colleague at Safeguard Global
Rochester, New York Metropolitan Area, United States
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CD
Cristian-Alexandru Dragomir
Colleague at Safeguard Global
Constanţa, Constanţa, Romania, Romania
View →
2 education records
Eric Macdonald education
Bachelor Of Arts (Ba) History, History
Bachelor Of Arts (Ba), History
FAQ
Frequently asked questions about Eric Macdonald
Quick answers generated from the profile data available on this page.
What company does Eric Macdonald work for?
Eric Macdonald works for Safeguard Global.
What is Eric Macdonald's role at Safeguard Global?
Eric Macdonald is listed as Client Delivery Manager | Customer Service Management | Operations Manager | Project Manager at Safeguard Global.
Where is Eric Macdonald based?
Eric Macdonald is based in Greater Halifax Metropolitan Area, Canada, Canada while working with Safeguard Global.
What companies has Eric Macdonald worked for?
Eric Macdonald has worked for Safeguard Global, Adp, Hgs Canada Inc., and Convergys.
Who are Eric Macdonald's colleagues at Safeguard Global?
Eric Macdonald's colleagues at Safeguard Global include Karishma Goyal, Douglas Bergqvist, Jafet Ureña Alpizar, Sarco Olga, and Tatiana Poia.
How can I contact Eric Macdonald?
You can use AeroLeads to view verified contact signals for Eric Macdonald at Safeguard Global, including work email, phone, and LinkedIn data when available.
What schools did Eric Macdonald attend?
Eric Macdonald holds Bachelor Of Arts (Ba) History, History from Mount Saint Vincent University.
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