Eric Shields Email & Phone Number

Warwick, RI, US

Stamford, CT, US

• Lead the design, implementation, and execution of the IT risk management framework, ensuring compliance with IT policies, standards, and risk reporting. Drive first-line risk and control activities, enhancing the.
• Optimize and expand the scope of process reviews to ensure comprehensive assessments of technology and information security.
• Oversee the Risk Control Self-Assessment (RCSA) schedule, ensuring accurate risk ratings and control evaluations.
• Challenge and refine process control designs and performance testing, providing strategic guidance and coordination.
• Identify and communicate key enterprise trends, synergies, and opportunities for improvement.
• Develop and implement integrated risk reporting processes for firm-wide aggregation of material risks, issues, and KRIs.

Providence, Rhode Island, US

• Led technology risk management and analytics initiatives, developing data-driven solutions that improved vulnerability management, patch compliance, and executive reporting. Collaborated with cross-functional teams to.
• Led the development of vulnerability management program capabilities, improving patch management and compliance reporting through Power BI dashboards.
• Developed and implemented key performance metrics and Service Level Objectives (SLOs) to track and enhance technology services performance.
• Streamlined reporting and analytics processes using automation tools, reducing operational time by 50% and enabling user self-service.
• Managed the delivery of complex enterprise-level programs, ensuring all components were executed effectively to meet business objectives.
• Conducted benchmarking and trend analysis to provide actionable insights, guiding strategic decision-making and ensuring alignment with industry standards.

Providence, Rhode Island, US

• Managed business intelligence and technology risk reporting, creating data-driven dashboards and executive reports to improve system performance and risk mitigation. Spearheaded workflow optimization and cross-team.
• Managed all aspects of risk within the Service Management Office, providing insights on technology stability and vendor performance.
• Designed and implemented reporting and analytical solutions, enabling data-driven decision-making for management, improving strategic planning and resource allocation.
• Implemented the Technology Services Daily Scorecard, delivering actionable executive-level communications and reports on system health.
• Optimized workflow management by streamlining service requests through ServiceNow, ensuring adherence to SLAs and improving process efficiency.
• Collaborated in Change Management meetings to identify and resolve conflicts, optimizing system uptime and minimizing business impacts.

Providence, Rhode Island, US

• Led the technology risk management function, conducting risk assessments, compliance initiatives, and issue management to enhance operational risk controls. Partnered with senior executives to drive strategic projects.
• Oversaw risk management efforts, guiding business lines on compliance with regulations and industry standards.
• Directed issue management and developed action plans that reduced identified risks by 15%.
• Performed risk assessments and advised on mitigation strategies, leading to improved audit and regulatory compliance outcomes.
• Collaborated with senior executives and business leaders to drive strategic projects, enhancing overall business performance.

Woonsocket, RI, US

• Assisted management in the development and execution of the annual audit plan, providing assurance to IT, Privacy and Compliance senior executives that internal controls were functioning as intended.
• Developed and completed comprehensive audit programs, including the drafting of audit reports.
• Worked with leadership to ensure control deficiencies were handled appropriately and with proper diligence.
• Lead quarterly regulatory SOX and GLBA compliance testing.
• Managed staff on various audit engagements in geographically diverse locations.