Lead the design, implementation, and execution of the IT risk management framework, ensuring compliance with IT policies, standards, and risk reporting. Drive first-line risk and control activities, enhancing the effectiveness of risk management and supporting audit and regulatory requirements.• Optimize and expand the scope of process reviews to ensure comprehensive assessments of technology and information security.• Oversee the Risk Control Self-Assessment (RCSA) schedule, ensuring accurate risk ratings and control evaluations.• Challenge and refine process control designs and performance testing, providing strategic guidance and coordination.• Identify and communicate key enterprise trends, synergies, and opportunities for improvement.• Develop and implement integrated risk reporting processes for firm-wide aggregation of material risks, issues, and KRIs.• Coordinate with second and third lines of defense, supporting internal and external audits and regulatory examinations.

Led technology risk management and analytics initiatives, developing data-driven solutions that improved vulnerability management, patch compliance, and executive reporting. Collaborated with cross-functional teams to deliver key strategic programs, enhancing performance metrics and aligning with industry standards.• Led the development of vulnerability management program capabilities, improving patch management and compliance reporting through Power BI dashboards.• Developed and implemented key performance metrics and Service Level Objectives (SLOs) to track and enhance technology services performance.• Streamlined reporting and analytics processes using automation tools, reducing operational time by 50% and enabling user self-service.• Managed the delivery of complex enterprise-level programs, ensuring all components were executed effectively to meet business objectives.• Conducted benchmarking and trend analysis to provide actionable insights, guiding strategic decision-making and ensuring alignment with industry standards.• Collaborated with infrastructure teams to isolate anomalies and drive strategic corrective actions, improving system stability and reducing risk.• Led cross-functional teams to deliver complex initiatives, coordinating efforts to meet strategic objectives on time and within scope.• Established formal partnerships across business divisions, creating 175 impactful performance indicators tracked against industry benchmarks.• Managed daily huddles and Agile framework to ensure timely execution of tasks, Jira backlog management, and closure of audit issues and regulator concerns.

Managed business intelligence and technology risk reporting, creating data-driven dashboards and executive reports to improve system performance and risk mitigation. Spearheaded workflow optimization and cross-team collaboration, driving business improvements and enhancing service level agreement (SLA) adherence.• Managed all aspects of risk within the Service Management Office, providing insights on technology stability and vendor performance.• Designed and implemented reporting and analytical solutions, enabling data-driven decision-making for management, improving strategic planning and resource allocation.• Implemented the Technology Services Daily Scorecard, delivering actionable executive-level communications and reports on system health.• Optimized workflow management by streamlining service requests through ServiceNow, ensuring adherence to SLAs and improving process efficiency.• Collaborated in Change Management meetings to identify and resolve conflicts, optimizing system uptime and minimizing business impacts.• Led a newly formed Business Intelligence team, creating industry-leading dashboards and establishing centralized intake processes that improved SLA adherence by 75%.• Conducted competitive assessments and provided strategic insights to business leaders, enabling them to make informed decisions on resource allocation.

Led the technology risk management function, conducting risk assessments, compliance initiatives, and issue management to enhance operational risk controls. Partnered with senior executives to drive strategic projects, resulting in improved risk mitigation and regulatory compliance outcomes.• Oversaw risk management efforts, guiding business lines on compliance with regulations and industry standards.• Directed issue management and developed action plans that reduced identified risks by 15%.• Performed risk assessments and advised on mitigation strategies, leading to improved audit and regulatory compliance outcomes.• Collaborated with senior executives and business leaders to drive strategic projects, enhancing overall business performance.

Assisted management in the development and execution of the annual audit plan, providing assurance to IT, Privacy and Compliance senior executives that internal controls were functioning as intended.• Developed and completed comprehensive audit programs, including the drafting of audit reports.• Worked with leadership to ensure control deficiencies were handled appropriately and with proper diligence.• Lead quarterly regulatory SOX and GLBA compliance testing.• Managed staff on various audit engagements in geographically diverse locations.