Eric M. Townsend Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Contracted through the Eliassen Group. Write and edit documents for the Medicaid Enterprise System(MES) Program.

Raleigh, Nc

Contracted through Accentuate Staffing. Duties included writing and editing training guides for the city’s EnerGov permit management system and updating the City’s IT policies. Collaborated with business owners to gather content and conduct review sessions. Coordinated and gave weekly progress reports to project management. Helped to edit RFPs and other procurement vehicles.

Raleigh-Durham, North Carolina Area

Contracted through the Eliassen Group; formerly Principal Solutions Group. Wrote, edited, and researched information for various solicitation documents (RFP, RFQ, and IFB) for State agency clients of the North Carolina Department of Technology Strategic Sourcing office. Scheduled and attended fact and requirements gathering meetings, as well as conducted by-phone and Skype review sessions. Assisted guiding the solicitation documentation to the final stages of procurement, and achieving the goals of shorter submission time and reduced quantity of questions from vendors.

Raleigh-Durham, North Carolina Area

Contracted through Skill Storm. Researched and responded to requests for proposals (RFPs) for the computerized assessment department. Researched approach to the reply and gathered information from SMEs within the department. Also updated technical manuals for the various online assessment products offered by Measurement, Inc., particularly with their MIST product.

Raleigh-Durham, North Carolina Area

Worked in the Office of MMIS Services/Office of NC Tracks. Oversaw the research and writing of business rules for inclusion into a new Medicaid Management Information System (MMIS). Also researched and analyzed the auditing system to insure that the information that would be included in the MMIS was current and accurate.

Raleigh-Durham, North Carolina Area

Worked in the Division of Medical Assistance; contracted through Greene Resources. Researched and compiled Medicaid information into policy templates.

Raleigh-Durham, North Carolina Area

Worked in the Office of Policy and Planning; contracted through Greene Resources. Developed flow charts for work processes. Used Visio to draw the charts, and conducted interviews and observations to gather information about individual work processes.

Cary, North Carolina

Worked with IBM to illustrate the external and internal main components of their desktop computers. Also wrote descriptions of those components for technical and marketing documentation.

Raleigh-Durham, North Carolina Area

Contracted though Ajilon. Wrote and prepared files for IBM product training and product information fliers. Prepared multimedia content for instructional designers, as well as content for placement in final form by the department multimedia developers. Developed course content using existing written sources and by subject matter expert interview. Worked closely with graphic artists and multimedia developers to produce product sales, e-Learning, and product maintenance courses for various departments within Retail Store Solutions Division of IBM.

Contracted through Adecco. Prepared files for conversion to FrameMaker from earlier versions, as well as file conversions to Adobe Illustrator from earlier versions. Organized files for upload to Documentum.

Holly Springs, North Carolina

Wrote marketing-related material such as press releases, presentations, demo guides and material for newsletters using either Microsoft Word or Adobe FrameMaker for Windows. Managed the corporate Web site using Macromedia Dream Weaver and PaintShop Pro. Created HTML-based installation interfaces, updated training materials with Microsoft PowerPoint, and assisted the technical writer with overflow projects.

Raleigh-Durham, North Carolina Area (Remote Position)

Independent contract. Created illustrations for a book of Steuben collectible items. Used Adobe Illustrator, Photoshop and Acrobat to create and then proof the illustrations. Scanned photographs as templates and then drew all illustrations to scale.

Raleigh-Durham, North Carolina Area

Designed, organized, updated, and edited documentation for ichat clients using Microsoft Word and Visio for Windows NT. Reorganized the ichat, inc. documentation library, and created an HTML version of the User's Guide for online help using Dream Weaver. Assumed project and creative lead for the overall redesign of the ichat Web site.

Raleigh-Durham, North Carolina Area

Contracted through Headway. Wrote, designed, and supervised the printing of custom user documentation and displays for Quintiles QTone clients using Microsoft Word, Microsoft Publisher, PaintShop Pro, and Adobe FrameMaker for Windows. Designed instructional brochures and handouts that accompanied the documentation. Wrote Requirement and External Design Specifications and maintained departmental working instructions.

Cary, North Carolina

Researched and wrote replies to requests for proposals (RFPs) in Microsoft Word, and answered technical questions pertaining to Nine River’s CurrentCare ER software product for the sales staff. Created and maintained databases in Microsoft Access and Excel for Windows NT, filmed events for training purposes, prepared graphic layout for sales collateral, and developed presentations using Microsoft PowerPoint and PaintShop Pro for the sales staff. Created style, layout and grammatical standards for Nine Rivers Technology.

Cary, North Carolina

Created graphic layouts and designs for advertising and sales material using QuarkXpress, Macromedia Freehand and PaintShop Pro for Windows, maintained the corporate Web site, developed sales and educational presentations using Microsoft PowerPoint, and coordinated printing production and vendors. Documented the redesign of the new customer installation process using FrameMaker and Visio Professional. Wrote and edited technical documentation, created and managed online documentation projects using Microsoft Project, and managed the creation of multimedia materials.

Raleigh-Durham, North Carolina Area

Managed the Advertising Department, performed layout and design of advertising and sales material, wrote proposals, annual reports and other corporate documents using QuarkXpress for the Macintosh. Created graphics using Adobe PhotoShop and Adobe Illustrator, created and maintained databases using Microsoft Access, negotiated with print, newspapers and other vendors as they related to the programs offered by Mutual. Organized advertising department displays at company trade shows.

Boone, North Carolina

Designed ads, wrote ad and marketing copy, and assisted the Product Manager with magazine layout. Designed marketing collateral for the magazine, and related businesses that requested assistance.

Newland, North Carolina

Sold newspaper space, designed ads, and directed specials. Assisted the attached print shop when needed.

Bs, Communications Media/Media Advertising

Communications Media/Media Advertising

Education record