Eric M. Townsend Email and Phone Number
Raleigh, NC, US
Eric M. Townsend's Location
Raleigh, North Carolina, United States, United States
About Eric M. Townsend
I'm a technical writer with 20 years of experience as a communicator in the information technology sector. My career focus is to help private and public organizations formulate and achieve their communications needs for their business. I enjoy working in a team setting and creating energy and momentum while moving toward a project goal. I seek employment with organizations that have a progressive vision and flexible management.My areas of interest: Technical writing, blog writing, business analysis, testing, project management, liaison between departments, group organization, small group leadership, presentations and procurement (RFP, IFB, RFQ, and SoW) content writing.
Eric M. Townsend's Current Company Details
Nc Department Of Health And Human Services
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Senior Business Analyst and Technical Writer
Raleigh, NC, US
- Website:
- ncdhhs.gov
- Employees:
- 4085
Eric M. Townsend Work Experience Details
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Senior Business Analyst And Technical WriterNc Department Of Health And Human ServicesRaleigh, Nc, Us
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Senior Business Analyst/Technical WriterNc Department Of Health And Human Services Mar 2020 - PresentRaleigh, North Carolina, United StatesContracted through the Eliassen Group. Write and edit documents for the Medicaid Enterprise System(MES) Program.
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Technical WriterCity Of Raleigh Municipal Government Mar 2019 - Feb 2020Raleigh, NcContracted through Accentuate Staffing. Duties included writing and editing training guides for the city’s EnerGov permit management system and updating the City’s IT policies. Collaborated with business owners to gather content and conduct review sessions. Coordinated and gave weekly progress reports to project management. Helped to edit RFPs and other procurement vehicles. -
Senior Technical WriterNorth Carolina Department Of Information Technology Jan 2016 - Jan 2019Raleigh-Durham, North Carolina AreaContracted through the Eliassen Group; formerly Principal Solutions Group. Wrote, edited, and researched information for various solicitation documents (RFP, RFQ, and IFB) for State agency clients of the North Carolina Department of Technology Strategic Sourcing office. Scheduled and attended fact and requirements gathering meetings, as well as conducted by-phone and Skype review sessions. Assisted guiding the solicitation documentation to the final stages of procurement, and achieving the goals of shorter submission time and reduced quantity of questions from vendors. -
Senior Technical Writer And Proposal WriterMeasurement Incorporated Jul 2015 - Jan 2016Raleigh-Durham, North Carolina AreaContracted through Skill Storm. Researched and responded to requests for proposals (RFPs) for the computerized assessment department. Researched approach to the reply and gathered information from SMEs within the department. Also updated technical manuals for the various online assessment products offered by Measurement, Inc., particularly with their MIST product. -
Technical Writer And Business AnalystNc Department Of Health And Human Services Aug 2004 - Jun 2015Raleigh-Durham, North Carolina AreaWorked in the Office of MMIS Services/Office of NC Tracks. Oversaw the research and writing of business rules for inclusion into a new Medicaid Management Information System (MMIS). Also researched and analyzed the auditing system to insure that the information that would be included in the MMIS was current and accurate.
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Technical WriterNc Department Of Health And Human Services Sep 2003 - Jun 2004Raleigh-Durham, North Carolina AreaWorked in the Division of Medical Assistance; contracted through Greene Resources. Researched and compiled Medicaid information into policy templates.
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Technical Writer And Business AnalyistNc Department Of Health And Human Services Jul 2003 - Aug 2003Raleigh-Durham, North Carolina AreaWorked in the Office of Policy and Planning; contracted through Greene Resources. Developed flow charts for work processes. Used Visio to draw the charts, and conducted interviews and observations to gather information about individual work processes.
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Technical Writer And Graphic ArtistSystems Documentation, Inc. (Sdi) May 2003 - Jun 2003Cary, North CarolinaWorked with IBM to illustrate the external and internal main components of their desktop computers. Also wrote descriptions of those components for technical and marketing documentation.
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Technical Writer And EditorIbm May 2002 - May 2003Raleigh-Durham, North Carolina AreaContracted though Ajilon. Wrote and prepared files for IBM product training and product information fliers. Prepared multimedia content for instructional designers, as well as content for placement in final form by the department multimedia developers. Developed course content using existing written sources and by subject matter expert interview. Worked closely with graphic artists and multimedia developers to produce product sales, e-Learning, and product maintenance courses for various departments within Retail Store Solutions Division of IBM. -
Technical EditorSquare D Sep 2001 - Nov 2001Contracted through Adecco. Prepared files for conversion to FrameMaker from earlier versions, as well as file conversions to Adobe Illustrator from earlier versions. Organized files for upload to Documentum. -
Marketing Communications DeveloperParagon Application Systems Apr 2001 - Sep 2001Holly Springs, North CarolinaWrote marketing-related material such as press releases, presentations, demo guides and material for newsletters using either Microsoft Word or Adobe FrameMaker for Windows. Managed the corporate Web site using Macromedia Dream Weaver and PaintShop Pro. Created HTML-based installation interfaces, updated training materials with Microsoft PowerPoint, and assisted the technical writer with overflow projects. -
Graphic ArtistSteuben Glass Llc Mar 2001 - Aug 2001Raleigh-Durham, North Carolina Area (Remote Position)Independent contract. Created illustrations for a book of Steuben collectible items. Used Adobe Illustrator, Photoshop and Acrobat to create and then proof the illustrations. Scanned photographs as templates and then drew all illustrations to scale. -
Technical And Marketing WriterIchat, Inc. Sep 2000 - Apr 2001Raleigh-Durham, North Carolina AreaDesigned, organized, updated, and edited documentation for ichat clients using Microsoft Word and Visio for Windows NT. Reorganized the ichat, inc. documentation library, and created an HTML version of the User's Guide for online help using Dream Weaver. Assumed project and creative lead for the overall redesign of the ichat Web site.
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Technical Writer And Graphic Layout ArtistQuintiles Transnational May 2000 - Sep 2000Raleigh-Durham, North Carolina AreaContracted through Headway. Wrote, designed, and supervised the printing of custom user documentation and displays for Quintiles QTone clients using Microsoft Word, Microsoft Publisher, PaintShop Pro, and Adobe FrameMaker for Windows. Designed instructional brochures and handouts that accompanied the documentation. Wrote Requirement and External Design Specifications and maintained departmental working instructions. -
Proposal WriterNine Rivers Technology Sep 1999 - May 2000Cary, North CarolinaResearched and wrote replies to requests for proposals (RFPs) in Microsoft Word, and answered technical questions pertaining to Nine Rivers CurrentCare ER software product for the sales staff. Created and maintained databases in Microsoft Access and Excel for Windows NT, filmed events for training purposes, prepared graphic layout for sales collateral, and developed presentations using Microsoft PowerPoint and PaintShop Pro for the sales staff. Created style, layout and grammatical standards for Nine Rivers Technology.
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Technical Information Developer And Graphic DesignerDancik International Nov 1997 - Sep 1999Cary, North CarolinaCreated graphic layouts and designs for advertising and sales material using QuarkXpress, Macromedia Freehand and PaintShop Pro for Windows, maintained the corporate Web site, developed sales and educational presentations using Microsoft PowerPoint, and coordinated printing production and vendors. Documented the redesign of the new customer installation process using FrameMaker and Visio Professional. Wrote and edited technical documentation, created and managed online documentation projects using Microsoft Project, and managed the creation of multimedia materials.
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Advertising Manager And Graphic DesignerNorth Carolina Mutual Wholesale Drug Company Aug 1996 - Nov 1997Raleigh-Durham, North Carolina AreaManaged the Advertising Department, performed layout and design of advertising and sales material, wrote proposals, annual reports and other corporate documents using QuarkXpress for the Macintosh. Created graphics using Adobe PhotoShop and Adobe Illustrator, created and maintained databases using Microsoft Access, negotiated with print, newspapers and other vendors as they related to the programs offered by Mutual. Organized advertising department displays at company trade shows. -
Advertising Art CoordinatorSinging News Publishing May 1991 - Aug 1996Boone, North CarolinaDesigned ads, wrote ad and marketing copy, and assisted the Product Manager with magazine layout. Designed marketing collateral for the magazine, and related businesses that requested assistance. -
Advertising ManagerAvery Journal Jul 1989 - May 1991Newland, North CarolinaSold newspaper space, designed ads, and directed specials. Assisted the attached print shop when needed.
Eric M. Townsend Education Details
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Communications Media/Media Advertising
Frequently Asked Questions about Eric M. Townsend
What company does Eric M. Townsend work for?
Eric M. Townsend works for Nc Department Of Health And Human Services
What is Eric M. Townsend's role at the current company?
Eric M. Townsend's current role is Senior Business Analyst and Technical Writer.
What schools did Eric M. Townsend attend?
Eric M. Townsend attended Appalachian State University, Caldwell Community College And Technical Institute.
Who are Eric M. Townsend's colleagues?
Eric M. Townsend's colleagues are Monica Nealous, Deja Taliaferro, Mph, Lisa Minchew, Diane Tew, Desi Hoover, Alyssa Thompson, Lakeshia Hedgepeth.
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