Eric Mackenzie Email & Phone Number

Kalamazoo, Mi, Us

Kalamazoo, Mi, Us

Kalamazoo, Mi, Us

Kalamazoo, Mi, Us

• Responsible for scheduling, maintaining, and dispatching preventative maintenance on Neptune Waste Management System; created training documents for future team members to ensure a smooth transition• Build effective relationships with sales reps, technicians, and customers to ensure they are receiving quality customer service• Assisted in the implementation of team MDI boards to track daily metrics; resulted in increased productivity, process efficiencies, and increased team trust • Selected over 54 agents as a power user responsible for providing support, development, and to lead during a time of change for employees in the CXC during the launch of Accelerate • Acted as a liaison with our vendor partners responsible for developing the service solution for the Accelerate project• Blueprint project team member responsible for the creation, implementation and development for the service solution for the Accelerate project; resulted in the first service solution for Stryker• Directly responsible for the increased efficiencies for 7 downstream processes

Kalamazoo, Mi, Us

• Led a team of 42 employees on 3rd shift • Maintained effective communication to help build relationships with all employees and management• Constantly adapted to changing conditions on the production floor while making independent decisions• Helped lead a 6’s initiative to bring a safer, cleaner, and more efficient work environment for all production employees• Maintained a positive attitude to help build the moral of the team and keep employee engagement up• Responsible for conducting one on one’s to help with employee development • Responsible for reporting daily metrics to leadership through MDI boards • Ensured employees were remaining compliant with all company policies and quality documents• Conducted talent reviews for 42 employees

Kalamazoo, Mi, Us

• Worked on lines that achieved quality goals while exceeding production targets• Demonstrated accuracy in the assembly of units/components requiring self-monitoring skills to achieve corporate requirements • Excelled in aligning units/components using various equipment, and inspecting completed units/components to ensure conformance to specifications• Was actively involved in daily team meetings prior to assembly/production work

Bachelor Of Applied Science - Basc, Business/Commerce, General

Business/Commerce, General