Eric Mai Email & Phone Number

Walnut Creek, California

• Oversee all aspects of records management. Maintaining electronic and hard copy records, performed data entry, retrieved and refiled of records, filing and electronic document imaging and manipulation.
• Provided hands-on technical support for cases related tasks such as database creation, maintain, updated and performed quality control on records information management databases.
• Participates in trial preparation, including assistance with the creation, verification, and/or organization of exhibits. Assists with packing files and acquiring necessary supplies for use at trial sites.
• Applies proper naming conventions to electronic documents and navigates effectively through electronic file folders and/or database structures.
• Examines physical and electronic documents and other records for the purpose of coding, organizing or indexing information according to firm and/or division/section procedures.
• Scans and codes/profiles documents to the proper folders in various databases.

• Provided administrative support to Housing Specialist. Performed general clerical, customer service, document production works.
• Maintained complex and confidential files and recordkeeping systems; took primary responsibility for electronic document retention activities.
• Compiled and mailed out recertification/reexamination packets; reviews returned packets for completeness and accuracy; mailed notices of incomplete information as needed; gave completed packets to Housing Specialist.
• Scanned reexamination packets into Laserfiche program.

• Oversaw all aspects of Litigation Support Specialist functions which included basic facility with databases and computer technology used in all aspects to support the firm litigation matters. Preformed a wide variety.
• Provided 1st level (Help Desk) support to firm users with any records information management issues. Provided one-on-one litigation technology assistance for routine questions such as locating and opening a database.
• Provided hands-on technical support for cases related tasks such as database creation, maintain, updated and performed quality control on records information management databases.
• Performed electronic documentation creation, manipulation and maintenance. Assisted in the evaluation of production data received to determine the type of native or image data (i.e., PDF, Tiffs, Jpeg, mpeg, or other.
• Troubleshoot database issues and worked with the IT department to determine the most effective way to resolve database issues.
• Performed complex researches using the firm’s databases to locate records, managed document reviews, and produced data to outside parties using common litigation support platforms.

• Managed the Summation program which included training all department personnel in words search, underline notes, print designations and cites.
• Used Summation Blaze program for importing e-transcripts, ASCII and PDF documents into Summation with links to e-transcript file. Scanned special projects and converted images from CD/DVDs to searchable PDF documents.
• Used Law 4.0 program to scan deposition transcripts, exhibit, pleading, etc.; index and exported them to Summation.
• Created SBF (Summation Briefcase format) files using TranSend CR Plus program; used it to create links between specific transcript text and exhibit files using alias words or phrases
• Managed all new and old (off-site) deposition transcripts; indexed and loaded them into Summation; searched and retrieved when transcript was needed for new case or court use.
• Used Adobe Acrobat 8 program to convert images and edit documents like bates numbering, redact, add text and etc.

• Provides hands-on technical support for case related tasks such as database creation and maintenance, imports images, data and transcripts into databases, searches data, exports data, reformat and convert data.
• Provides one-on-one litigation technology assistance for routine questions such as locating and opening a database, editing records, basic searching, burning CDs, etc.
• Assisting in the evaluation of production data received to determine the type of native or image data (i.e., PDF, Tiffs, Jpeg, mpeg, or other data formats) and volume of data received. Performing batch OCR’ing.
• Troubleshoots database issues and works with the IT department to determine the most effective way to resolve database issues.
• Performing complex searches, managing document reviews, and producing data to outside parties using common litigation support platforms.