Eric Maki Email & Phone Number

Englewood, Colorado, United States

Sr. Manager responsible for Deployment and Implementation of Flight Planning, Flight Deck Solutions, Flight Efficiency, Analytics, Maintenance and MRO and Crew Briefing products and services along with enhanced Service Management support to Military and Commercial Airlines around the world.

Englewood, Colorado, United States

Manager responsible for managing and coordinating Flight Planning and Implementation team with in the Boeing Global Services organization. Helps schedule customer engagements, along with proposing effort and estimations for the implementation of our Integrated Flight Planning solution used by our global customer base.

Denver

Professional Services Architect, that specifies the deployment activities and customer deliverables for product delivery activities at Customer sites. This includes specifying all equipment needed, network communication message mapping, and integration aspects. Specialize in EFB and Flight Planning solutions for all size airlines, ranging from small to extremely large. Responsible for answering technical aspects of RFP's along with supporting both commercial and Military customers, in a multi cultural environment.

Professional Services team member, working primarily on deploying and troubleshooting Jeppesen's Flight Planning and Navigation Systems for various Airlines globally. Wireless communication specialist, that has completed troubleshooting of a variety of challenging wireless environments, especially in and around airports. Helped design and support several major customer demo environments used to show the flight planning solutions to both existing and potential customers. Responsible for scoping and planning the deployment and integration of Jeppesen products for RFP’s, along with completing both solution and deployment architecture artifacts as part of the deployment process. Continually works in a cross platform environment mixing Linux, HPUX, and Windows systems for complete solutions. Works with both Software as a Service systems and Local Edition products that are installed in a customer’s data center. Has extensive experience working with customers in a multicultural environment..

Englewood, Co

Professional Services team member, working primarily on deploying and troubleshooting Jeppesen's Flight Planning and Navigation Systems for various Airlines globally. Wireless communication specialist, that has completed troubleshooting of a variety of challenging wireless environments, especially in and around airports. Helped design and support several major customer demo environments used to show the flight planning solutions to both existing and potential customers. Responsible for scoping and planning the deployment and integration of Jeppesen products for RFP’s, along with completing both solution and deployment architecture artifacts as part of the deployment process. Continually works in a cross platform environment mixing Linux, HPUX, and Windows systems for complete solutions. Works with both Software as a Service systems and Local Edition products that are installed in a customer’s data center. Has extensive experience working with customers in a multicultural environment..

eam lead responsible for managing security for Windows 2000 and 2003 servers at multiple facilities throughout the United States. Worked closely with Server Engineering group to provide testing of new technologies, additional security configurations and systems upgrades, before they are deployed to our production environment. Helped define DMZ standards for Windows environment. Helped to define and maintain our SOX and SAS70 audit and compliance work for the Windows and Unix environments. Participated in reviewing and baselining servers before they went into production, and to continually evaluate and remediate legacy environments. Continually worked with other team members to define IT Processes within the Server Management Organization. Worked with Operations Teams across the US to remediate security and configuration changes according to strict deadlines. Worked to help provide stability in Windows environment for poorly written third party applications. Worked in a cross platform environment, that often required integration between the different OS and Hardware platforms

Responsible for managing 300 NT and Windows 2000 servers at multiple facilities throughout the Americas. Helped to manage and organize activities at multiple sites. Worked closely with Server Engineering group to provide testing of new technologies and systems upgrades, before they were deployed to a production environment. Helped certify new technologies, providing relief to the Windows Server Engineering team. Provided 2nd and 3rd level support to end users at multiple locations, mostly over the Phone. Was Windows Administration Team’s Clustering subject matter expert. Worked to help maintain monitoring applications. Helped test, configure, administer and support the IIS based Web servers. Worked with Security, engineering and Web Engineering, to develop two new DMZ’s. Worked with Microsoft’s NLB and Cisco’s load balancing systems. Tested and developed the Windows 2003, SQL 2000 production and development cluster servers. Provided 3rd level support to the Data Base Administration team for SQL 7.0 and SQL 2000 environments. Helped facilitate the outsourcing of operations to GE Capitol by developing and documenting procedures for system builds and operational issues.

In charge of NT, Unix and Network Systems for Tower and Shelter Manufacturer. Managed IBM AIX, Digital Unix Alpha's, Compaq Proliant NT Servers and Cisco Switches and Routers. Worked on providing needed performance boosts, through implementing and certifying new technologies. Largest project resulted in company being able to successfully completing Master Cost Rollups in a 3 hour window, reducing the performance from 72 hours. This helped the company perform much more accurate cost predictions and pricing. Helped maintain the Lucent Definity phone switch, programming the call center, and became certified in Vectoring and Prompting. Was 2nd and 3rd level support for end users, and also helped maintain Progress based ERP package. Managed and Coordinated activities and staff across IT organization at multiple facilities.

Helped setup and run Internet Dial-UP company. Increased customer base from 200 - 3000 in two years. Ran and Maintained Digital Unix Alpha cluster, Linux and NT Web Servers, and all hardware and Telephony equipment. Helped configure DCS systems, Cisco and Ascend hardware. Provided Web Hosting help, and end user support for all customers, and premier on site support for business customers. Helped setup ISDN and Dedicated Internet Links for several customers, and maintained Ascend's MAX line of dialup Access sites. Built and maintained 4 remote POP's, along with central office equipment.

Education record

Education record