Eric Mandell, Lcam Email & Phone Number

West Palm Beach, Fl, Us

Fisher Island, Fl

Miami Beach, Florida, United States

Miami Beach, Fl, United States

In the heart of Miami Beach’s colorful Faena District, Casa Faena is an elegant and charming throwback to 1900s Spanish art and design. This historic beachside hotel, just steps from the ocean, blends modern Art Deco style with colonial Mediterranean influences.

● Implement new strategies to benefit service scores and all areas of the Front Office ● Control all Front Office expenses inclusive of purchase orders, invoices, labor, checkbook & division accounts● Contribute to hotel profitability through effective cost control and ensure hotel is staffed accordingly

Miami Beach, Florida

● Lead a team of 22 people on a 24 hour operation ● Consulted in hiring talent and evaluated employees for their job performance, position advancement, and possible termination ● Developed and implemented training for front desk and guest services team

New York

● Responsible for managing the daily operations of the Front Office which included departments such as the Front Desk, PBX, Bell and Doorman ● Highly skilled in dealing with union associates within the department and adapting quickly to guests needs ● Ensured revenue and expense goals were met or exceeded

Greater Boston Area

● Managed the day to day operations of the Front Office including calculating payroll and assigning work schedules ● Oversaw associate reviews and enforced progressive discipline, including coach and counseling sessions ● Monitored guest comments and feedback to determine and implement solutions for areas of improvement

Greater Boston Area

● Participated in the Leadership in Development program within Omni Hotels as the Front Office representative ● Learned all aspects of the daily operations of the Front Office● Worked as a PM Manager on Duty 5 days a week

Plantation, Florida And Fort Myers, Florida

Assist customers by bagging and transporting groceries.

Fort Myers, Florida Area

Initial Internship that developed into Food and Beverage Assistant. Manage staff in all concession areas which also includes tracking inventory, ordering and cash pickup. Additional responsibilities include setting up, planning and hosting company picnics at the stadium and in corporate suites.

Fort Lauderdale, Florida

Involved in multiple facets of planning and execution during the first three years of this annual race, including solicitation of donations and sponsors, race promotion and event day set-up.

Fort Myers, Florida Area

Prepare scripts for in-game promotions. Handle in-game tasks and promotions.

Fort Lauderdale, Florida

11 week summer internship working in various operational capacities; including reception, registration, luggage handling and providing outstanding customer service to guests.

Miami/Fort Lauderdale Area

Highly active volunteer on the Orange Bowl Committee during Game Week. Assisted at the Team Hotel, Beach Bash, Cheerleading Championships and at the Game.

Fort Lauderdale

Staffed the Community Foundation booth at Sun Life Stadium during Marlins games to help raise money through Silent Auctions and other programs. The Marlins organization then donated to the Boys & Girls Clubs of Miami.