As Customer Success Manager, I am a champion for our customers in the areas of onboarding, customer success and solution best practices. As a member of our customer success team, I help craft the company's customer success strategies, build strong relationships with customers, and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences. I work closely with stakeholders to creatively find and implement technical solutions, improve relationships and be an empathetic voice for our customers.● Own overall relationship with assigned clients, which includes managing their on-boarding, implementation,training, increasing adoption and value add, ensuring retention, and high levels of customer satisfaction● Establish a trusted and strategic advisor relationship to help drive continued value of our products and services● Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team● Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings● Maintain existing customer success metrics and data as directed

As Customer Success Manager I am responsible for supporting our clients' adoption and continued satisfaction with our platform of products. I am introduced to the client at the end of the implementation process and become the primary “face” to the client from there on out. In my role I:- Manage a portfolio of clients to ensure a high level of satisfaction and that success is achieved.- Conduct regular meetings with my customers to review solution performance and provide best practice recommendations.- Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of my customers.- Partner with our Support organization to ensure that my customers’ support needs are being met.- Facilitate the transition out of implementation and support my client’s drive toward self-sufficiency.- Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for my customers.- Educate my customers on self-service tools, release processes, and other client programs.- Advise my customers on process and system risks based on organizational constraints and develop solutions to mitigate risks.- Attend product review meetings and advocate for my customers’ needs in those meetings.- Maintain high-level knowledge of each of the Entrata offerings and configuration options.

I assist clients with integration of the Managed Payments platform. I ensure satisfaction and implementation within client business models. I also discuss business development needs and opportunities. Part of my role is to educate clients on financial risk as well as unique regulatory requirements. In this role it is important for me know how to listen and understand client problems and then communicate effective solutions. Interdepartmental communication is critical. Ultimately it is my responsibility to help build, manage, and grow relationships that eBay has with our clients.

Customer support via chat and email. I help members list items for the first time on ebay. This is a rewarding experience as many of these sellers start a full time business to support their families. I get to help them on this journey.

I independently and proactively manage a portfolio of students. This includes scheduling and conducting meetings with students to set goals and ensure success. I also help connect students with resources.

In my current position as a case worker for Community Action Services, I help clients locate and attain resources. This requires a broad knowledge of government programs and the grants that fund them. I must maintain current understanding of eligibility requirements as well as navigate complex situations, such as mental illness, drug use, health issues and chronic homelessness and many others. Being able to interact in a warm, genuine manner with clients while withholding judgement and demonstrating great interpersonal skills is a required strength.,