As a small business owner, I am responsible for the success of many facets of the business including:• Graphic Design• Illustrating• Web Designing• Hosting Setup and Troubleshooting• Content Writing/Editing• Photography• Marketing and Social Media• Publishing• Technical and Creative Writing• Marketing Consultation• Business Management

• Exhibitor coordinator for North American tradeshows responsible for the following: - Event planning including registration, food, beverages, entertainment, giveaways and more - Travel, Hotel, Equipment Transportation arrangements - Lot/booth selection, layout and setup - Promotional goods and display signage design and ordering - Marketing material design including social media posts - Event budgeting - Booth contractor liaison• Internal and external customer… Show more • Exhibitor coordinator for North American tradeshows responsible for the following: - Event planning including registration, food, beverages, entertainment, giveaways and more - Travel, Hotel, Equipment Transportation arrangements - Lot/booth selection, layout and setup - Promotional goods and display signage design and ordering - Marketing material design including social media posts - Event budgeting - Booth contractor liaison• Internal and external customer support via phone and email - Administrator of internal knowledge base - Forwarding inquiries to appropriate department• Marketing Manager North America) - Social Media posts - Video commercials - Equipment, facility, personnel and event photographer - Website content manager (Multiple sites) - Graphic designer for annual calendar, holiday cards, brochures, apparel, ID badges, vehicle vinyl wraps• HubSpot CRM administrator - User training and troubleshooting - Report building - Email marketing• Extensive sales data compilation and report building• Invoicing• Sales department administrative support including: - Ordering supplies - Calculate monthly commissions - Coordinating facility visits - Submitting weekly timesheets and PTO - Coordinating department events - Technical writing and editing• Notary• Additional tasks as assigned by members of the executive leadership Show less

•Collected over $250,000 of past due invoices•With changes that I implemented below, the company posted its best yearly revenue in a decade, with a nearly 19% increase in revenue and a 20% increase in profit•Organized several systems within Quickbooks, including inventory, expenses, and invoices•Implemented Quickbooks Class system to monitor profitability of each electrician•Verified billing of time and materials to ensure accuracy•Communicated with clients on payment… Show more •Collected over $250,000 of past due invoices•With changes that I implemented below, the company posted its best yearly revenue in a decade, with a nearly 19% increase in revenue and a 20% increase in profit•Organized several systems within Quickbooks, including inventory, expenses, and invoices•Implemented Quickbooks Class system to monitor profitability of each electrician•Verified billing of time and materials to ensure accuracy•Communicated with clients on payment collection, job scheduling, and more•Rebuilt website to streamline visuals, edited text to be concise and business formal•Launched social media presence on Facebook and built Google Business Profile•Photographed employees and job-site progression for website and social media Show less

•Developed training materials and Standard Operation Policies ensuring a consistent experience among multiple hotels•Designed performance reports to measure each properties revenue performance•Graphic Design and Photography - Created company logos and marketing flyers•Implemented hotel rate strategies to capitalize on market demand•Worked with each hotel to cultivate an improved Sales and Service culture, developing a proprietary Customer Relationship Management system

*Relocated to Waco which did not have an open Assistant Store Manager position at the time•Responsible for client consultation to determine proper products and services to be recommended•Assisted with coaching staff on selling focused services such as product subscriptions, IT-as-a-Service subscriptions and additional tech services•Reviewed and addressed inventory and logistics opportunities to reduce shrink and improve in-stocks for a positive client experience

•Responsible for hiring and on-boarding new hires for all store departments•Coached store staff regarding providing World Class Sales and Service•Successfully acted as Interim Store Manager for several months while Store Manager was on LOA•Successfully acted as both Commercial Print Manager and Assistant Store Manager simultaneously•Developed Business Review plans with the Store Manager providing a detailed analysis and solutions to staffing imbalances regarding payroll and… Show more •Responsible for hiring and on-boarding new hires for all store departments•Coached store staff regarding providing World Class Sales and Service•Successfully acted as Interim Store Manager for several months while Store Manager was on LOA•Successfully acted as both Commercial Print Manager and Assistant Store Manager simultaneously•Developed Business Review plans with the Store Manager providing a detailed analysis and solutions to staffing imbalances regarding payroll and scheduling for Regional VP and Workforce Management departments•Provided technical training to store's Senior Tech Consultants Show less

•Coached and developed associates customer service and sales skills•Conducted inventory scans and balances•Consistently delivered "Best of" District, Region and Market performances on several metrics (i.e. profit, attach rate, membership enrollment)•Developed two seasonal, part-time hires into Assistant Store Managers (one of which became a Store Manager)

•Received and prepared deposits from armored carriers for delivery to appropriate banks•Maintained meticulous records of daily shipping and receiving through Portland branch•Prepared millions of dollars in changes orders, daily, to be delivered via armored carriers•Implemented various process changes to improve and streamline the Vault's daily processes

•Provided focused coaching for more than 350 sales and support representatives•Developed Powerpoint training materials for new products and services for representatives•Provided "Level/Tier 2" technical support for clients•Worked closely with new hires to minimize turnover and maximize metric performance•Developed system to measure learning progress of new hires and within 3 months of deployment company wide, turnover dropped from 65% to 10%•Provided troubleshooting on… Show more •Provided focused coaching for more than 350 sales and support representatives•Developed Powerpoint training materials for new products and services for representatives•Provided "Level/Tier 2" technical support for clients•Worked closely with new hires to minimize turnover and maximize metric performance•Developed system to measure learning progress of new hires and within 3 months of deployment company wide, turnover dropped from 65% to 10%•Provided troubleshooting on hosting/server configurations, POP/IMAP/Exchange email setup, DNS settings and HTML/CSS/MySQL errors Show less

•Provided technical support via telephone, message boards and real-time chat with clients•Troubleshooted shared hosting environments and basic virtual/dedciated servers•Assisted clients with purchasing correct server/hosting and accessories/upsells to meet their personal and/or business needs•Won many individual and team-based sales competitions

•Managed and coached more than 20 store associates•Performed cash office, receiving, inventory and sales functions•Responsible for all computer repairs and diagnostics for Easy Tech service•Assisted with all Copy and Print Center services•Developed two Electronics Department Managers into Sales and HR Managers

•Required to have three weeks of store associates schedules posted•Fielded associate questions regarding salary, benefits, promotions, transfers, etc•Maintained 100% compliance on Loss Prevention, Safety and Cash Office Audits•Assisted with yearly inventory audit to ensure stock database reflected accurately•Achieved and maintained lowest associate turnover rate in the district

•Managed and coached 5 store associates•Improved year over year sales, margin and attachment rate for the department 1 to 3 percent annually•Performed inventory facing and rolled out new products using planograms•Head of the overnight remodeling crew for over a dozen Tampa Bay area stores