Eric Mcbride Email & Phone Number

Huntington, NY, US

Plymouth Meeting, Pennsylvania

Horsham, Pennsylvania

• Coaching and mentoring peers to meet and exceed performance metrics.
• Creating and presenting weekly team meetings.
• Delivered world class customer service through technical chat support.
• Assisted up to 3 customers at a time.
• Consistently exceeded monthly performance goals.
• Excellent time management skills, self-motivated, and driven to deliver results in atimely manner.

Greater New York City Area

• Apple Retail Store administration.
• Managed the day-to-day administrative activities of the service business.
• Managed all operations of two repair rooms.
• Created, updated, and distributed daily schedules for repair technicians.
• Effectively plan and organized tasks in a high volume environment.
• Strong understanding of the business needs and creating innovative solutions to support employee and customer experience.

Johnson City, Tennessee Area

• Managed a team of outbound collections representatives.
• Coached and provided feedback to representatives on best practices to meetmonthly goals.
• Conducted weekly interviews for new potential employees.
• Created and presented weekly team meetings.
• Established and implemented action plans when necessary to assist employee in reaching performance goals.

Johnson City, Tennessee Area

• Managed a team of 15-20 inbound and outbound collections representatives.
• Set clear monthly goals with each representative.
• Implemented action plans when necessary to assist representative in meeting monthly performance goals.
• Evaluated company performance metrics and prepared reports for senior management.
• Worked daily with new hire training classes, coaching and training in a live call environment.