Eric Mccoy Email & Phone Number

Crestview, Florida

Front of House Manager, The Fishnet Restaurant• Responsible for training new employees.• Keeping accurate daily records of sales and managing daily finances.• Oversee staff and ensure high quality of service is adhered.• Work as manager or server, whichever is needed at time.

Destin/Fort Walton Beach, Florida Area

• Key member in the Electronics Department, starting as temporary and achieving full time member status.• Consistently led or was among top in overall sales for associates in Electronics.• Helped train new sales associates on an as needed basis.• Oversaw sales floor, making improvements, changes, and redesigns as necessary.

Issaquah, Washington

• Originally Hired by Volt Information Sciences Inc. to do contract work for Microsoft, was then hired by Microsoft as a full time employee after 9 months of showing strong problem solving skills, team leadership and strong work ethic.• Started as second tier technical support, was then promoted to a Technical Lead directly under Team Manager.• Helped meet customer survey goals on a consistent basis.• Keep team abreast of emerging issues, acted as a liaison between developers and front line technicians and Team Manager.• Call coached technical support team, ensuring Microsoft’s high quality of customer service.• Oversaw Team’s caseload, monitoring all cases for correct procedures.

Kirkland, Washington

• Started as a temporary through Remedy Staffing Solutions, hired on to work Holiday season, after 3 months was hired on full time.• Responsible for front line support of various Microsoft Products.• Managed a high volume call-load, consistently rating high in surveys for customer satisfaction• Sustained low call times, among leaders in the group.• Promoted to “Mentor”, helped others with their calls and issues.

Bachelor Of Arts (B.A.), Computer Science

Graduated in May of 2015 with B.A. in Computer Science

Associate Of Arts (A.A.), General

Graduated in August of 2011 with an A.A.