Eric Mccray Email & Phone Number

Trainer: Developed and delivered training sessions for customer service representatives to enhance their skills and knowledge.Performance Consultant: Provided guidance and support to improve the performance of team members through data analysis and feedback sessions.Escalated Calls Strategist: Conducted strategy calls at intervals of 3.5 and 9 months to address escalated issues and formulate effective resolutions.Negotiator: Successfully negotiated clients' debts with multiple… Show more Trainer: Developed and delivered training sessions for customer service representatives to enhance their skills and knowledge.Performance Consultant: Provided guidance and support to improve the performance of team members through data analysis and feedback sessions.Escalated Calls Strategist: Conducted strategy calls at intervals of 3.5 and 9 months to address escalated issues and formulate effective resolutions.Negotiator: Successfully negotiated clients' debts with multiple creditors, demonstrating strong negotiation skills and financial acumen.Client Services Representative: Handled inbound calls, conducted onboarding sessions, and led strategy calls to ensure optimal client satisfaction and retention. Show less

Proxy Solicitation Coordinator: Acted as an information agent to secure verbal votes from shareholders by providing critical information outlined by the Board of Trustees regarding proposals aimed at enhancing the efficiency of the fund's operations.Shareholder Communication Facilitator: Orchestrated communication efforts to ensure shareholders were informed about important proposals and encouraged participation in the voting process through verbal communication channels.Proxy Voting… Show more Proxy Solicitation Coordinator: Acted as an information agent to secure verbal votes from shareholders by providing critical information outlined by the Board of Trustees regarding proposals aimed at enhancing the efficiency of the fund's operations.Shareholder Communication Facilitator: Orchestrated communication efforts to ensure shareholders were informed about important proposals and encouraged participation in the voting process through verbal communication channels.Proxy Voting Advocate: Advocated for the importance of proxy voting among shareholders, emphasizing the significance of their input in shaping the fund's operational strategies and promoting transparency and accountability.Compliance Liaison: Ensured adherence to regulatory requirements and best practices in proxy solicitation activities, maintaining accurate records and documentation of shareholder interactions and votes.Reporting and Analysis: Generated reports and conducted analysis on shareholder responses and voting trends to identify areas for improvement and inform strategic decision-making by the Board of Trustees. Show less

Customer Service and Sales Coordinator: Managed customer inquiries, resolved issues, and provided product information to enhance customer satisfaction. Also, collaborated with sales team to support sales efforts, track sales performance, and implement strategies to meet targets.Accounts Payable and Receivable Administrator: Oversaw the accounts payable and accounts receivable processes, ensuring timely and accurate processing of invoices and payments, as well as reconciliation of accounts… Show more Customer Service and Sales Coordinator: Managed customer inquiries, resolved issues, and provided product information to enhance customer satisfaction. Also, collaborated with sales team to support sales efforts, track sales performance, and implement strategies to meet targets.Accounts Payable and Receivable Administrator: Oversaw the accounts payable and accounts receivable processes, ensuring timely and accurate processing of invoices and payments, as well as reconciliation of accounts to maintain financial integrity.Payroll Administrator: Managed payroll processing, including calculation of wages, deductions, and taxes, and ensured compliance with relevant regulations and company policies.Administrative Support: Handled various administrative tasks such as filing, invoicing, and shipping to maintain organization and efficiency within the office environment.Collections Manager: Implemented strategies to follow up on overdue accounts and facilitate collections, maintaining positive relationships with clients while ensuring timely resolution of outstanding payments. Show less

Managed two departments: Contract Packaging and CD Packaging.Supervised 11 personnel in DVD, video, and CD assembly and production.Operated various machinery equipment including DVD Gima, CD Gima, Video Labeler, and Shanklin for packaging.Conducted evaluations on employees to assess performance and provide feedback.Performed daily production logs, end-of-shift reports, and ensured the requisition of necessary supplies for uninterrupted operations.

Coordinated and supervised a team of six personnel during the second shift, ensuring smooth operations and efficient customer service.Managed payroll for over 15 employees, ensuring accuracy and timeliness in payment processing.Generated daily sales reports to track performance and identify areas for improvement, contributing to strategic decision-making for the store's profitability.Conducted monthly inventory checks on all merchandise to maintain accurate stock levels and prevent… Show more Coordinated and supervised a team of six personnel during the second shift, ensuring smooth operations and efficient customer service.Managed payroll for over 15 employees, ensuring accuracy and timeliness in payment processing.Generated daily sales reports to track performance and identify areas for improvement, contributing to strategic decision-making for the store's profitability.Conducted monthly inventory checks on all merchandise to maintain accurate stock levels and prevent loss.Created weekly work schedules for employees, balancing staffing needs with employee availability and ensuring adequate coverage during peak hours. Show less

Supervised a team of two administrative staff, providing guidance and support to ensure efficient operations.Managed the receipt, logging, and distribution of incoming mail, maintaining organized files for easy retrieval and reference.Handled the requisition of office supplies, ensuring adequate stock levels to support daily operations.Successfully maintained a budget of $16,000, allocating funds strategically to meet departmental needs and priorities.Implemented strict… Show more Supervised a team of two administrative staff, providing guidance and support to ensure efficient operations.Managed the receipt, logging, and distribution of incoming mail, maintaining organized files for easy retrieval and reference.Handled the requisition of office supplies, ensuring adequate stock levels to support daily operations.Successfully maintained a budget of $16,000, allocating funds strategically to meet departmental needs and priorities.Implemented strict protocols to safeguard classified and unclassified communications, including Top Secret material, ensuring compliance with security protocols and regulations. Show less

Education record

Education record

Mid Level Management Training

Education record