Eric Mcghee Email & Phone Number

Chicago, IL, US

United States

Position Overview: In my role at the Office of Global Marketing and Communications (OGMC), I provide comprehensive end-user support for Northwestern’s content management systems and desktop support for OGMC staff. I independently resolve moderate to complex issues, track service requests, and ensure system performance through necessary installations.

Deerfield, IL

• Desktop Support Technician (IT Dept.), BNP Media, Inc., Deerfield, IL March 2012 – Present
• Provided technical assistance and training one-on one, by phone, and remotely (logmein, connectwise) for more than 450 employees for technologies: Windows and Mac based endpoints (laptops and desktops); tablets and.
• Conference room systems design and set-ups (AV, Polycom devices, and video conferencing hardware/software)
• Asset inventory for used and new equipment (repair and recycling processes), negotiation with third-party vendors for new equipment and services.
• Virus and malware security console management (Webroot Secure Anywhere)
• Onsite network support for infrastructure changes and back-up management (tape back-ups and scheduling).

Chicago

Primary Responsibilities:· Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases, resolving customer complaints, and completing returns and exchanges.· Takes opportunities to add-on sales to customers by using current selling techniques and company programs.· Responsible for providing coverage in the Copy.

Downtown Chicago, IL

• Provide Guests with superior customer service for all hotel internet requests and queries for retail side of Technology department, as well as internally (Help Desk/ I.T. Support).
• Maintain and support internal technology equipment such as; computers, printers, software, telecom equipment (phones, Nextel, Smartphone (blackberry)) and computer peripherals.
• Assist Information Technology Director with Technology based projects, as well as server based maintenance. Main point of contact for I.T. department services during weekend schedules (MOD "Manager on Duty" of I.T..
• At the palmer house I was able to work in two departments (Communications, and IT) this position allowed me to learn front and as well as backend I.T. solutions for Hilton hotels and use my experience to better serve.

Chicago

• Provide Customer Service to all customers with emphasis on computers and technology queries.
• Troubleshoot, and provide customer with the best solution for computing, and Networking needs.
• Cashier, Maintenance of the sales floor, Merchandising of technology equipment, and Solve in store Technology issues, and sell computer and technology products.

Harwood Heights, Illinois

Coding Bootcamp Certificate Of Completion, Full Stack - Web Development

Activities and Societies: Certified Full Stack Developer - Northwestern University Coding BootcampNorthwestern University's Coding.

Bachelors, Game Art And Design, 3.79

Associates, Information Technology Microsoft Certification Opt 2, 3.7