Eric Mcghee Email & Phone Number

Chicago, Il, Us

United States

Position Overview: In my role at the Office of Global Marketing and Communications (OGMC), I provide comprehensive end-user support for Northwestern’s content management systems and desktop support for OGMC staff. I independently resolve moderate to complex issues, track service requests, and ensure system performance through necessary installations, upgrades, and scheduled backups. While developing technical direction for Northwestern University's OGMC office, additionally I perform duties on a voluntary basis for Northwestern University's affinity group BPN. as their Assistant Director of Access.Key Responsibilities:- Technical Support: Deliver in-depth support for content management systems (Cascade, WordPress, SilverStripe) and troubleshoot issues.- Quality Assurance: Websites and applications quality assurance testing.- Daily Maintenance: Maintain and support software and workstations for staff, and manage ticket tracking from website clients.- Training & Consulting: Provide one-on-one training and consulting services.- Problem Resolution: Address software, hardware, network, and AV issues.- Standard Operating Procedures: Develop, document, and promote SOPs.- Documentation: Create online documentation and FAQs for supported systems.- Data Recovery: Implement scheduled backups using Apple TimeMachine server and CrashPlan.- Infrastructure Audits: Conduct routine audits to ensure compliance with standards and policies.- User Account Management: Manage user accounts, security, permissions, and file systems.- Installations & Upgrades: Schedule and perform software and hardware installations and upgrades.- Equipment Support: Support conference room and office equipment (Crestron Systems, Web Conferencing units, Audio systems).- Web Management: Assist with client-facing websites, including content management, image handling, and web copy formatting.- Inventory Management: Budget, track and purchase hardware and software inventory.

Deerfield, Il

Desktop Support Technician (IT Dept.), BNP Media, Inc., Deerfield, IL March 2012 – Present • Provided technical assistance and training one-on one, by phone, and remotely (logmein, connectwise) for more than 450 employees for technologies: Windows and Mac based endpoints (laptops and desktops); tablets and smartphones (IOS and Android); Microsoft Office, and exchange cell phone provisioning. • Conference room systems design and set-ups (AV, Polycom devices, and video conferencing hardware/software) • Asset inventory for used and new equipment (repair and recycling processes), negotiation with third-party vendors for new equipment and services. • Virus and malware security console management (Webroot Secure Anywhere) • Onsite network support for infrastructure changes and back-up management (tape back-ups and scheduling). • Support and management of the LAN for BNPMedia’s Deerfield office, and support the Network team and ISP providers install and support hardware such as firewalls and various modems and routers. Assisted the Network team in troubleshooting any connectivity, or hardware issues.Additional: In my role as IT manager for BNP Media’s Deerfield office I have streamlined the inventory process, reorganized company-wide documentation for software and hardware, and completed hardware and software restructuring projects with the BNP desktop team.

Chicago

Primary Responsibilities:· Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases, resolving customer complaints, and completing returns and exchanges.· Takes opportunities to add-on sales to customers by using current selling techniques and company programs.· Responsible for providing coverage in the Copy Centre when needed.· Accountable for appearance of service desk and registers, as well as maintenance of all front end supplies.· Provides guidance, motivation and delegates tasks to associates and follows up as required.· Assists in the training and development of associates.· Responsible to communicate and ensure understanding of flyer or promotional items such as coupon codes, computer bundles and free offers.· Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.· Properly secures company funds and physical inventory at all cash stations.· Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.· Provides administrative support to the front end, in the temporary absence of an Administrative Specialist.· Stocks/maintains front-end racks/shelves and merchandise areas as assigned.· Accountable for signing in/out and logging in/out of own till when required.· Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.· Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.· Identifies and communicates suggestions for improvements in all areas of business.· Checks all sources of communication for information (white boards, bulletin boards, portal, etc).

Downtown Chicago, Il

• Provide Guests with superior customer service for all hotel internet requests and queries for retail side of Technology department, as well as internally (Help Desk/ I.T. Support).• Maintain and support internal technology equipment such as; computers, printers, software, telecom equipment (phones, Nextel, Smartphone (blackberry)) and computer peripherals.• Assist Information Technology Director with Technology based projects, as well as server based maintenance. Main point of contact for I.T. department services during weekend schedules (MOD "Manager on Duty" of I.T. dept).• At the palmer house I was able to work in two departments (Communications, and IT) this position allowed me to learn front and as well as backend I.T. solutions for Hilton hotels and use my experience to better serve clients internally and externally with a strong focus on customer service.

Chicago

• Provide Customer Service to all customers with emphasis on computers and technology queries.• Troubleshoot, and provide customer with the best solution for computing, and Networking needs.• Cashier, Maintenance of the sales floor, Merchandising of technology equipment, and Solve in store Technology issues, and sell computer and technology products.

Harwood Heights, Illinois

Coding Bootcamp Certificate Of Completion, Full Stack - Web Development

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