Eric Mclaughlin Email & Phone Number

Longwood, Fl, Us

Orlando, Florida, United States

Break/fix/install/troubleshoot supported technologies; Dell Power Edge server hardware, Microsoft Server 2012–Server 2019, Linux, SQL Server, Oracle, VMWare environmentSupported the operation and maintenance in a client server environment for the department's LAN/ WANMaintained hardware and software inventories using established procedures and industry toolsProvided support for networked printers, scanners & other peripheralsManaged remote backup and restoration services for new and replacement systems, maintaining consistent dataintegrity and transmission compliance with company policiesApplied internal policies and procedures to new desktop system onboarding processes, installing requiredsoftware and peripherals per guidelinesAssisted with the remote deployment and user configuration of migrating Utilities Department to Microsoft Office365 using common enterprise level technologies

United States

• Basic knowledge of TCP/IP, DNS, Group Policy, Active Directory Users and computers, RDP, BitLocker and SCCM• Tackled troubleshooting and problem resolution to support end-user technical issues.• Used remote login tools to assist clients with technical and product questions.• Updated and troubleshoot laptop and desktop drivers• Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues. Managed and deploy printers to end users• Installed and troubleshoot Office 365• Installed and troubleshoot Citrix App• Familiar with Mobile Devices, Web conferencing solutions (WebEx., GoTo Meeting, Microsoft Teams), and Cisco AnyConnect VPN• Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved. • Provided customer service and quick resolution of technical issues using ServiceNow ticketing system • • Maintained documentation and collect inventory of all laptops, desktops, and printers• Imaged computers with flash drive• Troubleshoot network connectivity by making sure patch panel is patched correctly• Commended for technical and problem-solving skills, effective task prioritization and customer service • Installed and supported desktop software titles and add-ons.

Longwood, Florida, United States

• Determined hardware and network system issues using effective troubleshooting techniques.• Educated customers on proper ways to use security systems after completing tests and repairs.• Identified and solved technical issues using variety of diagnostic tools and tactics.• Documented all transactions and support interactions in system for future reference and addition to knowledge base.• Trained and supported end-users with software, hardware and network standards and use processes.• Assisted customers in identifying issues and explained solutions to restore service and functionality.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Managed customers' expectations of support and technology functionality in order to provide positive user experience.• Patched software and installed new versions to eliminate security problems and protect data.• Installed, modified and repaired software and hardware to resolve technical issues.

Danville, Virginia, United States

• Managed all aspects of store operations, including organization, maintenance and purchasing functions.• Improved sales process and tracking with implementation of new point of sale (POS) system.• Resolved customer service issues promptly.• Examined merchandise to verify correct pricing and attractive displays. • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.• Performed nightly store and team performance audits.• Established and optimized schedules to keep coverage and service in line with forecasted demands.• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Houston, Texas, United States

• Exhibited excellent teamwork and strong work ethic by promoting camaraderie.• Played wide receiver positions for successful Arena Football team in competitive and demanding environment.• Participated in youth player clinics and offered insight into running routes skill development.• Interacted professionally with press, fans and members of other teams to maintain positive public image of team.• Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.• Applied discipline and sense of responsibility toward all team and personal activities.• Worked with coaches and trainers to understand and implement improvement strategies.

Hurt, Virginia, United States

• Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.• Configured hardware, devices and software to set up work stations for employees.• Removed malware, ransomware and other threats from laptops and desktop systems.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Patched software and installed new versions to eliminate security problems and protect data.• Documented all transactions and support interactions in system for future reference and addition to knowledge base.