• Executing unsolicited orders and providings quotes for equities.• Ensuring that equities trades are executed following the rules and regulations of the Ontario Securities Commission (OSC), Canadian Investment Regulatory Organization (CIRO) and Wealthsimple Investment Inc.• Adhering to CIRO’s guidelines for suitability, know-your-client and record-keeping requirements.• Accurately recording and reporting all transactions, client interactions and other relevant information in accordance with CIRO regulations and their firm’s policies.• Work with internal departments to provide actuare information and support to our client service team.Customer Service:• Providing excellent customer service to clients, addressing their questions, concerns and complaints in a timely and professional manner• Responsible for building and maintaining relationships with clients by providing professional and knowledgeable investment support.

Deliver an amazing client experience; no matter what.Build a foundation of investment, personal finance and stock trading knowledge. Explain investment, personal finance and stock trading concepts in a simple and accessible wayBe accountable for meeting or exceeding daily volume targets, interacting with hundreds of clients each day through multiple channels in a live client support environmentBe a key part in monitoring, facilitating and improving operational processes and working with our back-office to deliver an exceptional service to our clients

• Monitor the Service Excellence and provide the right guidance and improvement advice.• Implement the application of operational procedure and follow the Quality & SHE systems including the compliance to all Nestle Nespresso, CARE guidelines, standards and local regulatory requirements.• Monitor business expenses including budgeting expenses and wage cost.• Motivate team to help implementation of quality standards, sales targets and overall team management.• Contribute to the ongoing improvement of the overall business results and customer experience delivered

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities • Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business • Respond to client-initiated contact, assisting them with a full range of financial transactions • Actively listen and engage clients in conversation to further understand their individual needs • Proactively take ownership of resolving and preventing client banking problems • Cultivate and maintain relationships with partners to make the most of business opportunities and referrals