Eric Menzel Email & Phone Number

Holy-Cross Hospital - Fort Lauderdale, Fl

CPACS/PACS administrator at Holy-Cross Hospital - Fort Lauderdale, FL

Fort Lauderdale, Fl

Troy, Mi

Greater Detroit Area

• Hired as a technical subject expert to lead a three phase project of upgrading and installing ISCV v2.3 (IntelliSpace CardioVascular) and IBE interfaces IntelliBridge Enterprise) for the test and productions environments. o Phase I – Upgrade existing Xcelera v4.1 used at 4 Beaumont hospitals (Dearborn, Trenton, Taylor, and Wayne) to ISCV v2.3 running on new hardware and point modalities to new ISCV servers and IBE interfaces. o Phase II – Migrate 1 million studies on HeartLab PACS which will be retired at 3 major hospitals (Royal Oak, Troy, and Grosse Pointe) and 16 offsite clinics, install ISCV clients to replace HeartLab clients, and point modalities to new ISCV servers and IBE interfaces. o Phase III – Migrate 400,000 studies from last major hospital (Farmington) that is running ISCV v1.0, then replace clients with new ISCV v2.3 clients, and point modalities to new ISCV servers and IBE interfaces.• Assisted with DataFirst to migrate and validate of over 1 million studies from HeartLab PACS to Radiology ISPACS (IntelliSpace PACS), and then soft registered into ISCV.• Involved in a 5 person team to test all possible inpatient and outpatient cardiology orders from Epic through Philips IBE interfaces into ISCV and insure proper report template mappings, address/headers, study types and workflows.• Single handedly configured and tested 88 Echo Carts including Siemens SC2000 and Sequoia, Philips Epic7, IE33, CX50, and GE Vivid-S5, Vivid-E95, and Vivid-7s.• 8 weeks of onsite support at 8 major Beaumont hospitals and 16 offsite clinics for “Go-Live” events.

Miami, Fl

• Successfully migrated and archived over 9000 previously unarchived studies in SyngoDynamics.• Corrected 74 studies with bad DICOM image data which required manual intervention to successfully archive.• Upgraded the SyngoDynamics server and workstations from v9.0 to VA10a and currently managing a project to upgrade hardware and software to VA20.• Upgraded Philips Xcelera v3.3 to the new IntelliSpace CardioVascular v1.2.3 platform, including migration for physical server hardware to VMs.• Upgraded the SyngoDynamics Web Portal server to new hardware to increase performance and thumbnail cache disk space.• Upgraded SyngoDynamics Cath Lab workstation hardware, which included solid state hard drives to increase clip playback performance of large XA studies.• Corrected errors and updated the SyngoDynamics report templates for Vascular and Cath departments.• Managed a Cath XA study migration from antiquated Gemnet server to Philips iSite PACS of over 4000 studies.• Increased the overall physician satisfaction and usage of all cardiology PACS systems.• Manage all day-to-day duties on cardiology PACS and related systems including: Siemens SyngoDynamics, Siemens Sensis, Siemens MagicLinkA, Philips IntelliSpace CardioVascular (Xcelera), Philips Intellibridge HL7 Interface, Philips iSite, GE Muse, SpaceLabs Sentinel, Invia Corridor 4DM, Epic and Meditech.

Miami, Fl

I was brought in to help manage the severely degraded state of Siemens syngoDynamics and other cardiology PACS systems. When I arrived, I found that syngoDynamics had not successfully archived studied to the long-term archive for well over 2 years. I had over 9000 studies with no secondary backup location, which put the server at a serve risk of data loss. The current cache location was also suffering from a bad RAID 5 drive, which was promptly replaces shortly after my arrive to the site. With in a month, I was able to successfully archive the 9000+ studies to Philips iSite PACS, as well as dealing with 74 studies with corrupt DICOM image data, that needed manual intervention. The syngoDynamics system required an upgrade from v9.0 to the lastest version VA10a, however, I discovered 6.71TB of Philips Xcelera PACS data was archived to one of the cache locations on the syngoDynamics server, preventing Siemens to perform the upgrade without this date being removed and secured elsewhere. I was able to manually migrate this Xcelera PACS data to a new share, remove this competing DICOM date from the syngoDynamics server, and was able to perform the upgrade to VA10a. I also upgraded the syngoDynamics Web Portal Server to new hardware, which was grossly under spec hardware. This greatly improved the performance of the Web Portal feature, and doctors are now able to use this feature without issues. I upgraded the workstation hardware for the 5 Cath/EP Labs, which included solid state hard drives to improve the playback performance of the rather large XA studies. I also managed many updates to the report templates for the Cath and Vascular departments in syngoDynamics. Overall satisfaction of syngoDynamics has increased dramatically.I also manage all Cardiology PACS systems including:Siemens syngoDynamicsSiemens SensisSiemens MagicLinkAPhilips XceleraPhilips Xcelera ConnectPhilips iSiteInvia Corridor4DMGE MuseGE ImageVaultEpicMeditech

Remote

PACS Support & Implementation Specialist – Cardiovascular Information Systems (CVIS)Primary responsibility was to ensure the successful implementation, maintenance, and support for CardioPACS™. Also provided CardioPACS support coverage for the HelpDesk. Provided Tier 1 and/or Tier 2 level support and was responsible for providing technical/help desk support to the LUMEDX customer base for PACS products utilizing various communication tools and utilities. ESSENTIAL DUTIES AND RESPONSIBILITIES:Interacts with internal and external customers to plan and coordinate CardioPACS implementations.Implements CardioPACS solutions.Provides CardioPACS System Administration training and education.Supports the LUMEDX HelpDesk to provide CardioPACS support.Reports software issues and potential feature enhancements to improve the CardioPACS application.Provides coverage in sales demonstrations as a CardioPACS subject matter expert.Architects CardioPACS solutions.Prepares technical solution drawings utilizing software tools.Represents LUMEDX through professional interactions with all internal and external clients.Serves as a client advocate through product and implementation improvement collaboration.Increases and maintains technical knowledge related to PACS.Continuously seeks to increase technical knowledge of other LUMEDX software products.Capable of up to 50% travel with possible intermittent burst of 75% travel.Complies with all company policies and procedures.Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.

• Provided technical consulting for the implementation of SyngoDynamics within a Microsoft Windows environment, including Windows XP, Windows 7, and Windows Server 2000-2008.• 100% travel, dependent upon amount of work required, on site or remotely.• Duties included installing/upgrading SyngoDynamics software on workstations and servers, planning and installing computer hardware, HL7/DICOM integration, worked with customers in report writing and data conversion activities. Frequent interaction with customers, third party vendors, and Siemens personnel.• Performed onsite support during system "Go-Live" to ensure all elements of the system operated in concert with user’s expectations.• Performed troubleshooting procedures to identify and resolve problems quickly and with confidence, to minimize customer downtime.• Maintained a proactive approach by anticipating problems and maintaining the documented installation time frame based on assessments of information.• Communicated with sales, third party venders and customers to ensure completion of projects on the documented date with desired expectations.• Provided product issues, feature requests, and documentation updates to factory, as well as communicated technical knowledge to implementation and helpdesk teams.• Trained the system administration functions of SyngoDynamics, as well as assisted with clinical training for internal and external teams.