Eric Merchant Email & Phone Number

Remote

Responsible to build CRM for emerging educational technology company and establish protocols and practices for sales team to track opportunities. Create and automate reports for executive leadership and sales team. Responsible for account management of current customers, track renewals and support outside sales team. Build quotes and invoices for customers upon enrollment or renewal. Responsible to track sales analytics and strategize on future sales opportunities. When company grows, additional responsibilities will include hiring and managing a team of inside sales reps for company.

Portland, Oregon Area

The Senior Account Manager leads interactions with each partners or potential partners. The Sr. AM, under the direction and supervision of the Region Manager, works collaboratively with the Account Executive, Account Managers and other members of the team to grow existing partners and foster long term partner relationships. The position is responsible to communicate, coach, and negotiate to optimize the quality of service, growth and partner satisfaction necessary for sustainable relationships. Key areas of work include expanding partner expertise toward meeting educational missions, providing consultation and developing learning communities. The Sr. AM position requires committee work, evaluation and change in corporate procedures and getting involved in high level discussions about team performance and team collaboration. Consulted with thousands of school districts on educational strategies, flexible grouping, differentiation of instruction and analyzing data to make informed decisions regarding curriculum and instruction. Responsible for 6.5 million dollars of company revenue. Facilitated work with partner districts in the following states: CA, CO, NV, HI, AK, IA,KS, MO, MN & WI.

The Partner Relations team actively partners to develop and maintain long-term and intentional relationships that impact in the educational arena in fulfillment of our mission: Partnering to help all kids learn. The Account Manager (AM) leads interactions with each partner or potential partner. The AM, under the direction and supervision of the Region Manager, works collaboratively with the Account Executive and other members of the team to grow existing partners and foster long term partner relationships. The position is responsible to communicate, coach, and negotiate to optimize the quality of service, growth and partner satisfaction necessary for sustainable relationships. Key areas of work include expanding partner expertise toward meeting educational missions, providing consultation and developing learning communities. Consulted with thousands of school districts on educational strategies, flexible grouping, differentiation of instruction and analyzing data to make informed decisions regarding curriculum and instruction. Responsible for 4.4 million dollars of company revenue. Facilitated work with partner districts in the following states: CA, NV, HI, AK, IA, MN & WI.

Ronald Mcnair High School

Responsible for secondary counseling duties for 500. Responsible for the development of all counseling programs and duties covering a myriad of areas in secondary education. Duties involved taking care of all schedule changes, making sure students are progressing towards graduation, attending IEP meetings, personal counseling and attendance at school events. Acted as the testing coordinator for the CAHSEE, the STAR.

Solely responsible for all secondary counseling duties for 400 students across four schools. Responsible for the development of all counseling programs and duties covering a myriad of areas in secondary education. Duties involved development of all master scheduling plans, all student course options, tracking all students and progress towards graduation, developing all processes for class schedule changes and student transition between different schools. Responsible for all intake interviews of new students. Acted as the testing coordinator for the CAHSEE, the STAR and MAP testing. Duties involved the development and facilitation of all aspects of student testing and data management for teaching and administrative staff. Responsible for school administration as often as required. Responsible for all aspects of MAP testing across four secondary charter schools.

Responsible for student attendance in alternative education program. Conduct home visits on students who are experiencing attendance difficulties. Facilitate SARB process for nine education sites. Supervise campus security working closely with Modesto Police Department. Assist administration with campus concerns and problem solving techniques. Modified and streamlined the process in which Education Code infractions are prepared and filed in superior court. Litigate infraction cases in superior court against parents of habitually truant students. Collaboration with many community based organizations including, the District Attorney, the Probation Department and Superior Court.

Coordinate and manage a variety of grants to implement programs within Stanislaus County. Personnel management, fiscal management and development of programs necessary to provide services under grant auspices. Projects have included; Young Men As Fathers mentoring program, Safe Schools Planning and Training in congruency with SB187, Operation Revitalization, School Violence Reduction, HIV AIDS and Drug Suppression in Schools. Duties vary a great deal within each of these programs, from program development, to grant writing, to statistical analysis. Facilitate training's on grant writing, drug and alcohol abuse, identifying gang indicators, SB 187, and Safe Schools. Writing numerous grants for the federal and the state government. Responsible for collecting current events and trends related to gang activity in Stanislaus County and publishing the Gang Prevention Network Newsletter.

Facilitated the coordination of three departments. Case management of up to 24 families, personnel management, facilitated weekly management meetings. Conducted the marketing and public relations for this corporation serving the Central Valley and outlying areas. Was responsible for writing grants and proposals to augment funding sources. Performed outreach into community which involved public presentations, coordinating conferences for the greater Modesto area, served on various panels and committees in Stanislaus County and performed inservices for local school faculty. Coordinated and facilitated semi-annual graduation for clients who completed the program.

Supervision of clients in hospital setting for rehabilitation of drug and alcohol abuse. Facilitated group therapy and individual counseling when needed. Organized and implemented recreational activities for clients. Facilitated multi-family groups and conducted individual treatment planning when needed. Answered telephones and performed crisis intervention upon request. Facilitated groups in a variety of local high schools.

Facilitated groups, answered crisis lines, made appropriate referrals and conducted individual counseling in conjunction with case work.

M.A., Counseling & Education

Activities and Societies: Phi Delta Theta (triple legacy)

Bachelor Of Arts (B.A.), Education, Sociology

Activities and Societies: Phi Delta ThetaPPS Credential Obtained Coursework Completed for M.A.

Education record