Eric Meserve Email & Phone Number

Westbrook, Maine, United States

Fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email.Establish credibility among our domestic veterinary customers to make recommendations for additional products and services.Answer questions in regards to shipping inquiries and IDEXX online store to place orders.Use Salesforce.com to maintain accurate customer profiles and interactions.Provide an outstanding customer experience.

Portland, Maine, United States

Assisted patients with cannabis purchasesConfirmed and validated identification and medical card information for all patients entering the building.Responsible for nightly inventory auditFulfill online and phone orders

Portland, Maine, United States

Assist customers through email, phone, online presentations and screen-share.Develop a trusted advisory relationship with client accounts.Ensure timely and successful delivery of solutions according to customer needs and objectives.Forecast and track key account metrics.Responsible for keeping clients satisfied ad delivering exceptional client service on a day-to-day basisMonitor and analyze customer’s usage of the product.Communicate clearly the progress… Show more Assist customers through email, phone, online presentations and screen-share.Develop a trusted advisory relationship with client accounts.Ensure timely and successful delivery of solutions according to customer needs and objectives.Forecast and track key account metrics.Responsible for keeping clients satisfied ad delivering exceptional client service on a day-to-day basisMonitor and analyze customer’s usage of the product.Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersLiaise between the customer and internal teams.Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests Show less

Portland, Maine, United States

Setting up E-commerce merchants across multiple platforms, gateways, and CRMs to enable processing credit cards for business. Communicating with both internal and external sales agents to provide support and updates to merchant accounts. Performing audits on accounts to ensure accurate information.Worked various reporting projects as well as researched fund settlement errors on merchant accountsClose, Reopen and Freeze accounts.Provide professional technical… Show more Setting up E-commerce merchants across multiple platforms, gateways, and CRMs to enable processing credit cards for business. Communicating with both internal and external sales agents to provide support and updates to merchant accounts. Performing audits on accounts to ensure accurate information.Worked various reporting projects as well as researched fund settlement errors on merchant accountsClose, Reopen and Freeze accounts.Provide professional technical support using best practices to ensure that processing needs are met with a short turn around to prevent delays in credit card processing. Positive and collaborative team player with experience working on special projects, training, and process improvement. Responding to client communication across multiple touch points including phone calls and email for timely resolution of customer service inquiries. Show less