Eric Messamore Email & Phone Number

Manage aspects of day-to-day relationships for existing customers. Field product-related questions. Determine appropriate product need and customer application. •Generate quotes and invoice $1M in sales annually.•Research and allocate payments for more than 50 accounts while resolving all client billing issues. Manage accounts receivable and banking relationships with corporate headquarters while also initiating collection proceedings against accounts past due more than 30 days.•Prepare and deliver of month-end closing and financial reporting activities. Compile reports for bank reconciliations for all corporate accounts, sales forecasts and budgets.•Oversee and maintain appropriate inventory levels by examining monthly inventory reports. Identify areas of improvement. Reduce obsolete inventory. Track, verify and reconcile all in-shipments from corporate headquarters to maintain 100% accounting of stock.•Developed and enhance workflow /process improvements to decrease office expenditures by 15%.

Allocated staffing requirements for up to 50 concurrent market research/customer satisfaction campaigns; balanced business objectives and customer needs. •Forecasted future resource requirements given anticipated business needs; balanced current staffing levels with forecasted resource requirements to determine monthly hiring needs.•Managed staff of salaried project coordinators; supervised, coached and provided leadership and support of daily/monthly functions.•Led project coordinator team efforts that drove improvements in customer experience by providing a strong quality measurement system that reduced overtime by 20%.•Created and maintained internal management reporting; completed ad hoc financial requests and participated in key performance reviews with company owner effecting the company’s financial and operational decisions. •Managed company’s most complex Fortune 500 relationships; responsible for driving strategic and tactical oversight of the customer experience. •Directed accounts receivable process from invoice creation to collections. Achieved best Days Sales Outstanding from 51 days to 31.

Provided client support on a daily/monthly basis. Processed and offered solutions to new client requests; maintained customer performance reporting that allowed customer to execute internal commission program. •Executed compensation through ADP that ensured accuracy and timeliness of payroll and incentive programs for 250 hourly employees.

Directly responsible for performance of staff of 20 employees through weekly productivity/quality reviews.

B.A, History

Education record

Lawyer’s Assistant Graduate Program