Eric Molina Email & Phone Number

California, United States

• Provided excellent customer service to all existing and potential clients via phone and email.• Coordinated fire sprinkler system testing and repairs between vendors and field technicians.• Performed weekly inventory of product in the warehouse.• Maintain sales reports for owners.• Prepared testing reports for field inspectors.• Set up customer profiles using QuickBooks and QuickBooks customer manager.• Process and mail out all invoices for the Testing Department.• Deal patiently with customers to resolve any issues.• Prepared customer monthly reminders of upcoming due inspections.• Prepared equipment testing and repair proposals for clients.• Monthly collections of past due invoices.• Maintain customer project database and customer files.• Update all business licenses for the Testing Department.

The liaison between Branded Sales, Production and Marketing Department to coordinate and manage special ongoing projects and handled all duties for customer service department Essential duties and responsibilities include the following: • Process product orders for assigned accounts.• Maintain customer communication for updated and progress of all orders and shipments.• Coordinate with all departments to ensure correct production of product and on time shipping as well as delivery.• Maintain weekly production progress reports for Sales, Marketing and Sales Representatives.• Prepared monthly sales reports.• Prepared PowerPoint Presentations for Sales and Marketing Department.• Coordinate with outside venders for on time delivery of all components.• Coordinate distributor ads and inserts, trade show coordination with Marketing Department. • Distribute graphic support materials to inside and outside sales team, ensures sales has up to date new product sku, upc codes. • Correspond with the customer program manager to create and administer daily sales reports as directed by sales management.• Coordinate car stock mailings for sales force, mailing of sales support materials to brokers, key retailers and distributors.• In charge of all new product mailings; samples, sales materials.• Oversee all shipment tracking and follow up with shipping department to ensure on time delivery.• Responsible for website consumer customer correspondence, help consumer navigate thru website to place orders on line• Point person for consumer customer specific ingredient and product questions• Consumer product replacement; shipping of product, process check request for reimbursement from Nature’s Gate