Eric Morgan

Eric Morgan Email and Phone Number

Lead Sr Implementation Manager / Project Manager | Saas / Hardware, Onboarding, Technical Troubleshooting, Escalation Management | Strategic Planning, Operations Management | 12+ Years | Making Change Easeful
Eric Morgan's Location
Atlanta Metropolitan Area, United States
Eric Morgan's Contact Details

Eric Morgan personal email

n/a

Eric Morgan phone numbers

About Eric Morgan

Self-motivated and result driven with a proven track record of consistently meeting/exceeding company goals and objectives. Skilled in developing customer relationships at all levels while working collaboratively on a team. A strong leader and communicator who maintains a positive and energetic attitude under pressure, focusing on achieving company goals while ensuring exceptional Management through effective team building skills and attention to detail. Seeking opportunities that will allow me to demonstrate my skill set and provide both professional and personal growth within a company.

Eric Morgan's Current Company Details

Lead Sr Implementation Manager / Project Manager | Saas / Hardware, Onboarding, Technical Troubleshooting, Escalation Management | Strategic Planning, Operations Management | 12+ Years | Making Change Easeful
Eric Morgan Work Experience Details
  • Ukg (Ultimate Kronos Group)
    Lead Sr Implementation Manager
    Ukg (Ultimate Kronos Group) Jan 2019 - Jul 2024
    Atlanta Metropolitan Area
    Create and maintain effective use of cross-functional resources to execute plans and achieve results.Lead and evolve team to develop and maintain world class customer support via aggregated metrics and customer feedback.Propose/Manage resolutions to escalated customer challenges by formulating appropriate action plan and resourcesOffer and implement creative solutions within technical supportDemonstrate effective instructional and persuasive skillsManage, review & monitor internal system infrastructure and/or procedures
  • Ultimate Software
    Implementation Consultant
    Ultimate Software Jun 2017 - Jan 2019
    Atlanta, Georgia, United States
    Review and explain configuration options for Ultipro Time Collection services to new and existing UltiPro clients.Manage and test baseline configuration files for new devices, ensuring seamless integration and preventing go-live delays.Oversee setup and deployment of hardware solutions for UltiPro clients, optimizing data export processes.Train new clients on hardware installation and configuration; troubleshoot network issues and collaborate to improve software functionality.
  • Ultimate Software
    Technical Support Engineer
    Ultimate Software Jun 2014 - Jun 2017
    Atlanta, Georgia, United States
  • Usg - Office Of Instructional Information Technology
    Network Technician
    Usg - Office Of Instructional Information Technology Sep 2010 - Jun 2014
    Americus, Georgia
    Install, configure, and maintain networking equipment and services; perform regular maintenance and troubleshooting.Use network monitoring tools to track performance and health; identify and resolve network problems.Contribute to planning and designing network infrastructure improvements; manage vendor relationships and budgets.Provide technical support and configure user accounts; adhere to industry standards and organizational policies.
  • Usg - Office Of Instructional Information Technology
    Computer Technician
    Usg - Office Of Instructional Information Technology Sep 2006 - Sep 2010
    Americus, Georgia, United States
    Diagnose, repair, and maintain computers, printers, and other hardware; replace faulty components.Install, configure, and troubleshoot operating systems, applications, and software; resolve software conflicts.Troubleshoot network issues, including connectivity problems and configuration of routers and switches.Provide technical support and training to users; implement and maintain security measures.
  • Georgia Building Authority
    Access Controller Intern
    Georgia Building Authority May 2010 - Sep 2010
    Atlanta, Ga
    - Maintain and distribute resources for day to day operations.- Answer procedural and customer questions - Account for daily totals from crew member transactions- Maintain and update access systems - Develop scheduling charts for all employees and relief agents- Create and maintain effective filing and inventory system
  • Stately Events
    Floor Coordinator
    Stately Events Mar 2005 - Aug 2006
    Atlanta, Ga
    - Providing training, support, guidance, and direction to staff.- Providing directions and coordinating the duties of staff, including vendors, and entertainment.- Communicating pertinent information to management team and staff in order to maintain and ensure an efficient operation.- Assist management with motivating, developing, coaching, and counseling staff to ensure that the proper level of service is being provided to guests.- Interacting with guest to ensure high quality service.- Monitoring and maintaining the cleanliness and appearance of the aspects of the event.- Ensuring protocol to maintaining a good working knowledge of guest and their patrons.- Performing other duties as assigned.- Preform clerical data entry on customer files. - Represents the Management by attending meetings in the absence of Supervisors.- Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.- Contributes to team effort by accomplishing related task to achieve the desired results as needed.
  • Cliftondale Cleaners
    Clerk/Customer Service Rep
    Cliftondale Cleaners May 2001 - Mar 2005
    College Park, Ga
    - Enters purchases into cash register to calculate total purchase price.- Provide warm and familiar service. - Manage accounts and calculate end of day totals - Intake, document, and process incoming customer drop offs- Maintains sufficient amounts of change in cash drawer.- Balances cash drawer and receipts; documents discrepancies.- Maintain cleanliness of store and stocked with necessary supplies- Maintain incoming and existing inventory

Eric Morgan Skills

Leadership Time Management Troubleshooting Customer Service Microsoft Office Data Entry Networking Event Management Teamwork Training System Administration Operating Systems Windows 7 Microsoft Suites Organizational Development Work Ethic Software Documentation Account Management Computer Hardware Troubleshooting Cpr Certified Problem Solving Communication Skills Public Speaking Microsoft Powerpoint Production Inventory Control Bookkeeping First Aid Certified Advance Communication Skills Strong Work Ethic Strong Customer Service Skills Powerpoint Microsoft Excel Microsoft Word Management

Eric Morgan Education Details

Frequently Asked Questions about Eric Morgan

What is Eric Morgan's role at the current company?

Eric Morgan's current role is Lead Sr Implementation Manager / Project Manager | Saas / Hardware, Onboarding, Technical Troubleshooting, Escalation Management | Strategic Planning, Operations Management | 12+ Years | Making Change Easeful.

What is Eric Morgan's email address?

Eric Morgan's email address is er****@****are.com

What is Eric Morgan's direct phone number?

Eric Morgan's direct phone number is +177070*****

What schools did Eric Morgan attend?

Eric Morgan attended Georgia Southwestern State University.

What skills is Eric Morgan known for?

Eric Morgan has skills like Leadership, Time Management, Troubleshooting, Customer Service, Microsoft Office, Data Entry, Networking, Event Management, Teamwork, Training, System Administration, Operating Systems.

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