Eric Mumo Email & Phone Number

Nairobi County, Kenya

Kenya

Kenya

Skills Gained: NOC, IoT systems, Mobile Device Management(MDM), Infrastructure Management, Ubiquiti Networks, Fortinet framework, Google workspace administration, GCPW, Microsoft Intune, Access Control systems, Leadership skills, Helpdesk customer satisfaction, Policy Implementation.Responsibilities: -Serve as a liaison between end-users and higher-level IT support, ensuring effective communication and problem resolution.-Address and resolve ICT helpdesk inquiries and provide technical support to end-users.-Collaborate with internal and external stakeholders to maintain and enhance IT standards and service levels.-Design and implement efficient workflows, policies, and automated processes to streamline company-wide IT operations.-Conduct thorough network troubleshooting and analysis to identify and resolve issues, while recommending best practices to enhance overall network performance.-Oversee the maintenance and updating of IT asset registers and inventory, and conduct regular audits to ensure compliance and accuracy.-Cultivate and maintain strong relationships with service providers and vendors to ensure optimal IT service delivery.-Develop and implement a standardized device repair and maintenance schedule to minimize downtime and optimize equipment performance.-Installation and configuration of software and hardware for Users.PROJECTS:IOT POS DEVICE INTEGRATION using MDMSpearheaded the transition of the KOKO POS system from manual configuration to the automated Mobile Device Manager, improved Operational efficiency, automated tasks, and error reduction.This also helped reduce costs spent on third-party Software and Improved Customer experience by 80%.SPONSORED DATA SERVICEIntroduced, implemented, and managed a successful Sponsored data service to KOKO where its customers could access zero-rated websites and apps.This helped reduce the Cost spent on Data resource allocation and ensured zero downtime.

Nairobi, Kenya

Roles and Responsibilities:-Install, configure, and troubleshoot POS devices.-Providing desk side and field technical assistance for questions and emerging problems.-Maintain and update asset registers and conduct periodic audits.-Manage positive relationships with our technical support providers and vendors.-Act as a link between end users and higher level support.-Collaborate with other professionals to maintain standards and functionality.

Nairobi, Kenya

PRESIDENTIAL DIGITALENT PROGRAMMERoles and Responsibilities:-ERP Systems Designs and Database management.- Design infrastructure, Planning Maintenance of Computer networks (WAN and LAN).- Maintenance and implementation of IT equipment.- End user support on Current Systems and Devices.- MFI printer Solutions- Virtual User Trainings

Nairobi

Duties:- Installation and maintenance of Computer networks (WAN and LAN)- Web design and graphics design - Maintenance and implementation of IT equipment- End user support.- Training users on Live ERP’s.- Management of data backups and assist in recovery process.

Nairobi

DEPARTMENT OF IMMIGRATIONDuties:- Setup, configuration and maintenance of computers hardware systems and applications- Helped develop and maintain IT documentation- Ensured systems and network security- End user support- rolling out of the E-passport System.- Training users on the New E-Passport system.