Eric Munoz Email & Phone Number

San Antonio, Tx, Us

Texas, United States

Created and developed a successful replenishment model tailored to company needs, streamlining inventory management, optimizing stock levels, and improving order accuracy, which reduced stockouts and enhanced product availability across regions.Maintained an 85% client retention rate through the replenishment model, ensuring on-time product deliveries and high customer satisfaction.Directed national supply chain and operations strategy for Hungry’s Nature Box division, overseeing 5 distribution centers, 5 regional teams, and multiple vendors across 6 regions.Developed operational strategies that optimized inventory management, reducing stockouts and improving order fill rates year-over-year.Managed market-specific budgets, achieving cost savings through vendor negotiations, route optimization, and process efficiencies.Collaborated with marketing, sales, and finance teams to forecast demand, ensuring timely replenishment to meet changing consumer preferences and seasonal fluctuations.Led continuous improvement initiatives, resulting in month-over-month increases in warehouse productivity.Traveled frequently to key locations to resolve operational challenges, implement improvements, and maintain high client satisfaction.Built strong vendor relationships, securing favorable contracts and ensuring timely deliveries while maintaining quality standards.Led and developed a high-performing national team, including regional managers, supply chain specialists, and warehouse staff, improving employee retention by 80% through targeted training and leadership.Managed crisis situations during supply chain disruptions, implementing contingency plans that minimized delays and maintained customer satisfaction.

Austin, Texas Metropolitan Area

Successfully transitioned from a sales-focused role to operations management, applying a customer-centric approach to optimize supply chain and distribution processes. Led a team of route drivers, ensuring efficient end-to-end operations, maintaining high service standards, and supporting growth through enhanced customer satisfaction. Utilized data analysis and reporting to drive Supply Chain Optimization, reducing costs while improving speed and quality across the supply chain. Oversaw Distribution Management, streamlining logistics and ensuring consistent product availability across a large-scale network. Applied Process Improvement and Lean Methodologies to minimize inefficiencies, improve productivity, and implement continuous improvement initiatives. Focused on Team Leadership and Development, building a cohesive, motivated team that consistently met or exceeded operational goals across multiple regions.

Austin, Texas Metropolitan Area

Transitioned from Route Manager to Operations Director, leveraging deep industry knowledge and leadership skills to drive growth and operational excellence across regional vending services.Built strong vendor and supplier relationships, ensuring reliable product availability, negotiating favorable terms, and fostering collaborative partnerships.Excelled in Demand Forecasting and Planning, accurately predicting product needs to meet fluctuating customer demand while minimizing waste and optimizing stock levels.Provided Budgeting and Financial Oversight, managing expenses effectively to maximize profitability, improve cost controls, and drive overall financial performance.Demonstrated exceptional leadership by creating comprehensive training materials for route drivers, enhancing team efficiency and ensuring consistency in service delivery.Utilized Data Analysis and Reporting to guide data-driven decisions, identify key performance trends, and implement strategic adjustments for enhanced operational efficiency.Collaborated cross-functionally with internal teams, vendors, and suppliers to streamline processes, improve communication, and support company-wide goals.