Provided comprehensive user support both remotely and in-person, addressing technical inquiries and resolving issues promptly and effectively. Installed, configured, and maintained essential software and hardware setups to ensure seamless operation and productivity for colleagues. Facilitated large-scale online and physical meetings by setting up and configuring necessary IT equipment, ensuring smooth communication and collaboration. Collaborated with team members to… Show more Provided comprehensive user support both remotely and in-person, addressing technical inquiries and resolving issues promptly and effectively. Installed, configured, and maintained essential software and hardware setups to ensure seamless operation and productivity for colleagues. Facilitated large-scale online and physical meetings by setting up and configuring necessary IT equipment, ensuring smooth communication and collaboration. Collaborated with team members to troubleshoot complex technical problems and implement solutions to optimize workflow efficiency. Demonstrated strong communication skills in conveying technical concepts and instructions to non-technical users, fostering a supportive and efficient work environment. Show less

* Installed, configured, repaired, and upgraded hardware and computer software, ensuring optimal performance and functionality.* Handled inbound emails, calls, and tickets from users with technical IT issues, providing timely and effective resolution.* Conducted regular system audits to identify vulnerabilities and implemented security patches, enhancing system reliability.* Developed and implemented IT policies and procedures to enhance system reliability and user productivity… Show more * Installed, configured, repaired, and upgraded hardware and computer software, ensuring optimal performance and functionality.* Handled inbound emails, calls, and tickets from users with technical IT issues, providing timely and effective resolution.* Conducted regular system audits to identify vulnerabilities and implemented security patches, enhancing system reliability.* Developed and implemented IT policies and procedures to enhance system reliability and user productivity, contributing to a seamless operational environment. Show less