Business Lead
Current• Communication transformation design, I have worked with several leading Kenyan universities to streamline student engagement processes, including designing a student journey map and support methodology. This has helped both in improving the student onboarding process and the support processes of existing students• Helping companies improve lead conversion by designing a sales process with efficiency in mind. Designing processes for organizations like yours which can help automate… Show more • Communication transformation design, I have worked with several leading Kenyan universities to streamline student engagement processes, including designing a student journey map and support methodology. This has helped both in improving the student onboarding process and the support processes of existing students• Helping companies improve lead conversion by designing a sales process with efficiency in mind. Designing processes for organizations like yours which can help automate manual sales tasks and make teams more efficient in engaging your prospects giving you visibility every step of the way.• Business process design for onboarding new clients automating the process not only speeds up the process but is a delight for your customers.• Customer experience is key I work with organizations to design support methodologies helping build a process that ensures no issue goes unresolved and you can track not just your teams performance but also your customers experience. Show less