Eric Murphy Email & Phone Number

Minneapolis, Mn, Us

Support the development, testing and troubleshooting of company’s check ordering web service integrations with customers and 3rd party software packages. Normalize, prepare and convert customer data from flat fixed ASCII text files for use in company’s SQL production environment. Act as Business Analyst and QA to extend company’s data conversion software to accommodate new file formats. Set up database and train customers on the use of an alternate check ordering system based on an AS/400 platform • Examined XML and C++ Web Service code to resolve integration failures. Coordinated pre-release testing with customer. Provided ongoing support, training and troubleshooting for customer to ensure system integrity and continuity of service.• Reproduced, tracked, and resolved customer reported system failures. Conducted tests in a simulated customer environment and created detailed resolution reports.• Installed and configured custom/in-house software packages. Trained and assisted end users in the proper use and procedures.• Provided quality application and technical support via online support tools and telephone.• Provided 2nd and 3rd level support to a credit union customer base of 5,000+ nation wide.• Established and maintained vendor relationships nationally.• Answered incoming calls/e-mails on a Technical Support line, providing a high degree of professional and technically superior assistance.• Maintained call tracking/problem management software, involving detailed documentation skills.• Worked closely with QA and Product Development on all beta / live software rollout testing.• Coordinated the setup and training of ordering applications on an AS/400 platform.