Eric Murphy

Eric Murphy Email and Phone Number

Business Systems Manager specializing in Process Improvement and Team Leadership
Eric Murphy's Location
United States, United States
Eric Murphy's Contact Details
About Eric Murphy

Over the past 7+ years, my journey within athenahealth has shaped me into a leader equipped with a Lean Six Sigma Green Belt certification and a profound dedication to service delivery excellence. My mission has always been to drive operational efficiency and foster a culture that aligns with our organization's ethos. At athenahealth, I've been committed to bringing innovative solutions and a diverse perspective to our team, ensuring that we continuously meet and exceed our service-level agreements (SLA).In my most recent role as Business Systems Manager, I led a team of 14 professionals in delivering outstanding customer support and analyzing complex business challenges. My focus was on mentoring my team, promoting a high-performance culture, and utilizing operational data to spearhead process improvements. This hands-on experience, coupled with my expertise in root cause analysis, enabled us to develop a performance calibration tool, significantly enhancing our departmental targets and overall service delivery.

Eric Murphy's Current Company Details

Business Systems Manager specializing in Process Improvement and Team Leadership
Eric Murphy Work Experience Details
  • Athenahealth
    Business Systems Manager: Rules And Decision Services Delivery
    Athenahealth Feb 2021 - Oct 2024
    Belfast, Maine, United States
    Led a team of 14 professionals in delivering customer support and analyzing complex business problems. Met departmental targets by fostering a high-performance culture. Analyzed operational data to identify and implement process improvements. Provided mentorship and development opportunities for team members. Led a team performance initiative to create a performance calibration tool.
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  • Athenahealth
    Manager Complex Issues Case Team
    Athenahealth Dec 2016 - Feb 2021
    Belfast, Maine
    Managed a team of 14 individuals responsible for resolving complex issues. Ensured consistent team performance against aggressive goals. Created and monitored reports to identify opportunities for efficiencies. Developed unique opportunities for agents' personal and professional growth.
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  • Athenahealth
    Supervisor Of Operations
    Athenahealth Apr 2016 - Dec 2016
    Belfast, Maine
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  • Hamilton Marine
    Environmental Safety Manager, Inventory Control, Project Leader, Splicing Manager, It Support
    Hamilton Marine Oct 2002 - Apr 2016
    Creates and implements safety policies and protocols. Develops curriculum and leads safety trainings for the company. Provides resources and support to employees and upper management to meet all safety guidelines. Administers safety audits and enforces safety rules as needed. Tracks and maintains up to $10 million of inventory between 5 stores. Led project to implement a new POS system across five store locations. Scheduled and led all project meetings, coordinated all end user trainings, problem solved, approved all software modifications, and all data conversions. Develops and maintains applications and reports (in access and excel) for the business to increase productivity. Led a team of 7 safety assistants to maintain a safety presence in all stores. Builds custom mooring pendants, lines and train new splicers. Designed and maintains 3D scale layouts for 4 stores with Blender.
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  • Bank Of America
    Inward Telesales
    Bank Of America Jun 2001 - Jun 2002
    View

Eric Murphy Skills

Microsoft Excel Microsoft Office Team Leadership Team Building Access Databases Microsoft Access Data Entry Data Analysis Warehousing Risk Management Leadership Development Risk Assessment Inventory Management Database Design 3d Modeling Blender Maya Photoshop 2d Graphics Graphic Design Web Design Digital Photography Video Editing Final Cut Pro Delegation Management Teamwork

Eric Murphy Education Details

Frequently Asked Questions about Eric Murphy

What is Eric Murphy's role at the current company?

Eric Murphy's current role is Business Systems Manager specializing in Process Improvement and Team Leadership.

What is Eric Murphy's email address?

Eric Murphy's email address is em****@****ine.com

What is Eric Murphy's direct phone number?

Eric Murphy's direct phone number is +120732*****

What schools did Eric Murphy attend?

Eric Murphy attended University Of Maine.

What are some of Eric Murphy's interests?

Eric Murphy has interest in Aerobics, Collecting Antiques, Exercise, Sweepstakes, Home Improvement, Shooting, Reading, Sports, The Arts, Fishing.

What skills is Eric Murphy known for?

Eric Murphy has skills like Microsoft Excel, Microsoft Office, Team Leadership, Team Building, Access, Databases, Microsoft Access, Data Entry, Data Analysis, Warehousing, Risk Management, Leadership Development.

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