Over the past 7+ years, my journey within athenahealth has shaped me into a leader equipped with a Lean Six Sigma Green Belt certification and a profound dedication to service delivery excellence. My mission has always been to drive operational efficiency and foster a culture that aligns with our organization's ethos. At athenahealth, I've been committed to bringing innovative solutions and a diverse perspective to our team, ensuring that we continuously meet and exceed our service-level agreements (SLA).In my most recent role as Business Systems Manager, I led a team of 14 professionals in delivering outstanding customer support and analyzing complex business challenges. My focus was on mentoring my team, promoting a high-performance culture, and utilizing operational data to spearhead process improvements. This hands-on experience, coupled with my expertise in root cause analysis, enabled us to develop a performance calibration tool, significantly enhancing our departmental targets and overall service delivery.
Listed skills include Microsoft Excel, Microsoft Office, Team Leadership, Team Building, and 24 others.