● Facilitate Scrum routines i.e., Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives.● Collaborates with Product owner and development team member’s toprioritize and define stories using JIRA.● Coordinates the work between onshore based in US and offshore team based in India.● Integrate with project, technology and business partners to manage the projects and be proactive in gathering status updates from partners, while minimizing impact.● Lead change management upon agreement between team members and stakeholders.● Ensures the team has a healthy Product and Sprint backlog (in collaboration with the Product Owner).● Provides visibility into the Agile team’s delivery plans and progress.against the plan to stakeholders.● Measures team delivery, maturity, and performance and reviews the metrics with the team to identify improvement opportunities.

● Introduced rigor and discipline into the team's management of key initiatives and work streams through standardized project management practices.● Led and facilitated Scrum work, Sprint planning, Stand ups, etc. for the team.● Coach team in the creation and maintenance of their respective backlog● Maintained and curated team's book of work and managed multiple tasks simultaneously in a collaborative atmosphere.● Communicated organizational impediments to leadership and cleared impediments for the team.● Created an environment of collaboration within the teams that allowed for open dialogue and productive solutions for resolving conflicts.● Looked for opportunities for improvement to the overall effectiveness of the team.● Brought ideas from professional facilitation, coaching, conflict management, mediation, etc. to mature the team's project management and Agile delivery.● Ensured partnership with key stakeholders, to ensure projects delivered to reduce friction and/or achieve control outcomes.

● Encouraged ideas for product innovation, improved user experience, and met our corporate goals for growth and cost structures.● Developed business cases for ideas that help prioritize road maps.● Worked with business development on market opportunities and market trends.● Designed user personas that reflect how our product is used and drove user experience improvements.● Collaborated on ideas that drive value and profitability and looked for opportunities to apply core claims engine capabilities into new revenue streams in state, federal, or commercial markets.● Created buy-in for product vision internally and externally.● Worked with product managers, architecture, engineering, and released management to ensure product releases are delivered on time with quality.● Acted as a product evangelist to build awareness and understanding.● Represented the company by visiting customers, worked with operations and implementation teams to solicit feedback on company products and services.

● Attended and presented program financials at monthly customer program reviews.● Worked with billing department to ensure prompt and accurate monthly invoicing.● Performed monthly variance analysis on program financials. Act as a key technical expert on financial analysis issues.● Managed program Accounts Receivable tasks, to include invoicing, unbilled analysis, and resolution of billing issues.● Monitored spending versus plan and notifies management promptly of any over runs/under runs.● Monitored the status of financial accounts, ensuring that contract charges accurately reflect the correct labor hours and rates, subcontractor costs and other direct costs.● Subcontracted accruals management - ensure subcontractor costs are fully accounted.● Interfaced with management, responding to their requests for financial data.