Eric Nelson Email & Phone Number

San Diego, California, United States

San Diego, California

San Diego, CA

As a member of the Service Desk, I am responsible for ensuring the day to day operations for end user applications and equipment. I am a point of contact for the IS Service Desk, providing desk-side and remote assistance in resolving Tier I and Tier II technology support issues when possible and escalating to the appropriate personnel when necessary.

Vista, CA

• Maintained 100 student lab workstations, 25 administration workstations and 70 student e-book laptops.
• Managed user accounts and profiles for computers, alarms and Avaya IP phones.
• Assisted first quarter students with initial account access for: student account, email, Microsoft Office 365, Virtual Library, and e-textbooks.
• Assisted students with account issues and general questions and concerns relating to class assignments and network access.
• Managed student account licensing regarding Microsoft Outlook and Microsoft Office 365.
• Troubleshoot reported problems and documented diagnosis steps for issues related to computers, electronic equipment, alarms and phone system.

Best Buy

On a daily basis I interact with customers on a variety of different levels, anywhere from helping to trouble shoot networking problems to explaining the different experience they will get from computers. My position requires patience, understanding and loyalty to customers to help gain their trust and future business.

Bachelor'S Degree, Information Systems Cybersecurity

Cns, Computer Networking System