Responsible for oversight of the SCAD Museum of Art and SCAD Story. Manages the budget, staffing and operations of retail functions and admission sales, visitation reporting, museum shop/café operations, security, tours, and hiring and training docents, while also managing visitor expectations with the goals of providing superior customer service, enhancing the mission and image of the Museum, and maximizing sales and profits.

Adept Project and People Director of corporate-wide retail entity operations. Technical Operations-POS (Point of Service) Selection and implementation across North America-SAP Integration with North America's POS system-Network interface and reporting to national and international HQ of Sales, Traffic and Conversion-Hardware and technical specification for audio, video, computer hardware and networking within a brick-and-mortar environment Sales Operations-Instruction on sales process and closing techniques with multiple, in-person, follow-ups in each of the 5 locations-Technical training on systems and accurate accounting of salesMarketing Operations-Instruction and collaboration with General Managers in 5 locations on local marketing events designed to generate store traffic, revenue and brand outreach-Partner with galleries, photographers and artists for formal presentations and gallery exhibitions-Establish Social Media channels and protocols for product and event promotion-Develop Store-specific Google Adwords CampaignsStore Operations & Management-Establish and enforce policies and procedures for sales, events and gallery exhibitions-Point of contact for nationwide POS (Point of Service) system-Financial oversight with daily interaction with the VP of Operations in terms of financial reporting, expectations and accuracy among 5 nationally owned locationsPersonnel Management-Responsible for recruiting all General and Deputy Managers for new and existing locations nationwide-Daily interface with General Manager on staff selection, management, personnel issues, performance evaluations and corrective action policies-Reviews, disciplinary reports, payroll and PTO policies and on-boarding staff-Direct reports include 5 General and Deputy Mangers with daily interface with VP level individuals from regional corporateSpecialties: Project and Systems Management, Photography, Creative Direction, and Visual Design

Developed curriculum and taught Studio Lighting Course for regionally renowned photographic institution.

Leader of award-winning interactive design team on efforts such as branding, interactive marketing, traditional print collateral and advertising initiatives for national brands and organizations.

Established Interactive Marketing and Creative Services practice for global consulting firm in London, England.