Eric Okonski Email & Phone Number

Mississauga, Ontario, Canada

- Coordinating development projects and tasks for various clients. These include: custom theme development, custom-made modules, website launches, app integrations, platform migrations, Shopify 2.0 updates, content creation & post-launch support.Managing cross-communications between management, various internal departments (Design, Development, Marketing.

Toronto, Ontario, Canada

Created videos for the Archdiocese Securities Made Simple series. Compiled, edited and modified raw footage and audio clips to create desired end product for client using Adobe apps (Premiere pro etc.)

Toronto, Ontario, Canada

• Development and curation of engaging content for social media platforms
• Assistance in the creation and editing of written, video, and photo content
• Social Media Calendar creation + maintenance
• Assistance in the development and management of social media marketing

Toronto, Canada Area

• Identified and reviewed Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.
• Ensured system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.
• Greeted and assisted all high value/high profile customers.
• Monitored connections and proactively initiated re-bookings as required.
• Worked closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.
• Maintained and updated Concierge library of reference material and daily log.

Toronto, Canada Area

- Raised funds for both The Royal Ontario Museum and Plan International. - Engaged in weekly self-evaluation meetings with the Campaign Manager and Senior Director of Development.

Cloverdale Mall

- Responded to customer requests via telephone and face-to-face interactions.- Dealt with the selling of Cloverdale Mall gift cards, as well as special promotions, some of which were directly in support of retailers within the facility.- Managed documentation and contracts regarding rental services.- Enter details such as rental information and daily.

Cloverdale Mall

- Coordinated and participated in promotional activities and events.- Dealt with the technical aspects of online marketing, such as accessing the back-end of the website.- Edited and updated store promotions.- Worked with social media websites, managing the social media calendar and further developing new engaging content.- Managed, organized, and.

Toronto, Canada Area

- Worked collaboratively in a team environment.- Developed positive customer relationships through excellent service.- Helped customers with questions, problems and complaints, in-person and via telephone.- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.

Centennial Park Ski And Snowboard, Etobicoke

- Oversaw and operated the lifts efficiently and effectively.- Provided appropriate action when necessary to either escalate or de-escalate situations at hand.- Made a secure environment for the customers, allowing them to comfortably enjoy the facilities.