- Coordinating development projects and tasks for various clients. These include: custom theme development, custom-made modules, website launches, app integrations, platform migrations, Shopify 2.0 updates, content creation & post-launch support.Managing cross-communications between management, various internal departments (Design, Development, Marketing etc.), clients & their various departments, Shopify Plus support teams, & various external app support teams (Boost, Klaviyo etc.).- Providing and implementing data-driven strategies, competitive analysis and SEO optimization for improved website traffic, visibility, and performance.- Providing & implementing solutions for growth via marketing efforts such as conversion rate optimization, email marketing, customer segmentation, automation, KPI analytics & reporting.- Providing context and solutions for design improvements via UX strategy, UX audits, testing custom store layouts and designs, as well as general research and review via Shopify customization, Integratable Apps and Internal/External Design Boards (Figma, Adobe Indesign, etc.)- Clerical work (ticket & task assigning & scheduling).- Providing legible monthly revenue & statistics reporting for managers & clients using Google Analytics, Shopify Analytics & Klaviyo Analytics via organized excel sheets.- Planning meetings & presenting updated summaries of development work for clients & management. Website QA testing that includes but is not limited to functional, localization, payment, performance, usability, and accessibility testing.- Creating and executing email marketing campaigns & promotions (Klaviyo, Shopify etc.) to increase customer engagement rates (opens, clicks, conversions etc.), increasing conversions and sales (re-engagement campaigns, offers

Created videos for the Archdiocese Securities Made Simple series. Compiled, edited and modified raw footage and audio clips to create desired end product for client using Adobe apps (Premiere pro etc.)

• Development and curation of engaging content for social media platforms• Assistance in the creation and editing of written, video, and photo content• Social Media Calendar creation + maintenance • Assistance in the development and management of social media marketing

• Identified and reviewed Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.• Ensured system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.• Greeted and assisted all high value/high profile customers.• Monitored connections and proactively initiated re-bookings as required.• Worked closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.• Maintained and updated Concierge library of reference material and daily log.• Developed a network of contacts and resources that provide assistance in accommodating the diverse requests of our top tier customers.• Offered the highest level of customer service at the Concierge desk by assisting with any inquires our members may have including day of travel requests such as check-in, upgrades, connection assistance, re-booking, lost items, or local information.

- Raised funds for both The Royal Ontario Museum and Plan International. - Engaged in weekly self-evaluation meetings with the Campaign Manager and Senior Director of Development.

- Responded to customer requests via telephone and face-to-face interactions.- Dealt with the selling of Cloverdale Mall gift cards, as well as special promotions, some of which were directly in support of retailers within the facility.- Managed documentation and contracts regarding rental services.- Enter details such as rental information and daily logging of activities, at the desk and within the mall, on an excel spreadsheet.- Worked directly with Security, Operations, as well as Housekeeping, to achieve optimal service for guests.- Supported Marketing with implementation and execution of special events such as: Free Electronic Waste Disposal Day (2015), Canadian Breast Cancer Foundation initiative Branches of Strength and Courage (2016), Bee Friendly Initiative (2016), March Break Kids Event (2017+2018), Easter Bunny Event (2017 + 2018), and Relish the Foodie Event (2018).

- Coordinated and participated in promotional activities and events.- Dealt with the technical aspects of online marketing, such as accessing the back-end of the website.- Edited and updated store promotions.- Worked with social media websites, managing the social media calendar and further developing new engaging content.- Managed, organized, and evaluated information and data such as programs summaries and individual transaction summaries.

- Worked collaboratively in a team environment.- Developed positive customer relationships through excellent service.- Helped customers with questions, problems and complaints, in-person and via telephone.- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.

- Oversaw and operated the lifts efficiently and effectively.- Provided appropriate action when necessary to either escalate or de-escalate situations at hand.- Made a secure environment for the customers, allowing them to comfortably enjoy the facilities.