Eric Okoye Email & Phone Number

Remote

Customer Service Relationship managementWarm Calling and Cold calling customersBeing able to use salesforce.com, Microsoft teams, Excel, Point Of Sale.Very Fast pacedMust use techniques to get sale, including sticking to the script and overcoming objections.Working with and calling U-Haul GMs from any location in the U.SMust be methodical with the customer, trying to get the sale as quick as possible, as efficient as possible.Overcoming objection with the customer, using a customer's "No" to get them to reserve.Scheduling reservations/sales after they are made.Maintain positive customer and team relationshipsBeing open to reviewing and receiving feedback on calls made out to customers.A lot of the work is Self-motivated, but still doing best to reach certain goals.Using different systems and tools to troubleshoot problems with a reservation/sale.establishing a comfortable environment for customers.Meeting quotas or goals established by managementTelemarketing to customer about different equipmentOutbound and Inbound calls made out to customers, and GM's at U-Haul centers in Canada and the U.S.A

Emmitsburg, Maryland, United States

• Researched and studied fundamentals of Cybersecurity and IT• Investigated different CPU issues weekly• Providing support and troubleshooting devices such as printers and CPU within Windows 7• Identified and solved software issues weekly• Recorded support tickets using ServiceNow• Learned and Utilized skills such as Incident Response, Critical Thinking, Threat Intelligence, Adaptability, Professional Development, and Team Building.