Eric Olsen Email & Phone Number

Mesa, Arizona, United States

Hartford, Connecticut, Us

Medicaid IT Development TeamPreparing Agile stories and supportive development projects for Medicaid applications on a variety of state health plans.

* Salesforce Release Management - Responsible for all Salesforce code and feature releases / updates for Wells Fargo’s enterprise customer banking application.* Project Rollouts - Salesforce BI toolsets, In-App user guidance, Training Environment & similar projects.* Level 3 Incident Management - Managing and process improvement for the most difficult issues with the company wide Salesforce implementation

Scottsdale, Arizona, Us

* IT Business Operations - Go To person for a combination of Business Analysis, Process Analysis (diagramming and change management), Operational Projects, Project Management, HIPAA Compliance and Application User Flow Diagramming.* Salesforce Administration (Taskfeed implementation)

Phoenix, Az, Us

* CRM & Sales Automation Assigned to the top IT initiative for a successfully designed and implemented custom CRM, sales processes and heavy system integration deployed across 5 states with over 100 users. This solution has successfully ensured business continuity and enabled organization growth* Process Analysis & Improvement Engaged and led cross functional sales team to investigate, diagram, improve and standardize the “lead to work order” process across sales teams in various regions and states. Overcame business inefficiencies and redundancies with a reduction of overall costs* Requirements Analysis & Definition Research and define detailed requirements using As-Is & To-Be Process Modeling. Worked with software engineers to groom development requirements to reduce re-work* Vendor Selection & Management Assessment of requirements, investigation and selection of Cloud vendors and managed the vendor relationships* Application Functional Design & Testing Produced functional requirements while engaging with company software release cycle and project management. Defined and executed QA test cases; designed and implemented User Acceptance Testing* End User Training Leader in application training, support and adoption for Sales, Marketing and Business Development users

* Business Applications Instructor Building fundamental IT skill levels of working adults through Microsoft Office applications to improve their employment prospects

Prosper, Texas, Us

* Web Based Content & Solutions Creatively designed, developed and implemented individual coaching tools to affect behavior modification. Integration between Salesforce, Constant Contact, JigsawBox and other cloud based applications to effectively operate a distributed work force* Successful trade show exhibit development and execution

Chandler, Arizona, Us

* IT Services Engagement Consult with and manage numerous engineering services opportunities for over 40 Sales people to deploy mid-sized enterprise projects. (i.e. VOIP, MS Exchange, Disaster Recovery and Data Center solutions)* Negotiation Working directly with various client IT Director, CIO and IT internal departments to determine the optimum Engineering, Service Delivery, Project Management and Legal agreementsBusiness Development Manager - Managed Services Developed and promoted newly created vendor Services Programs for innovative storage, printing, security and other services to sell

Software Integration Specialist. Developing configuration applications based on customer requirements for build to order manufacturing. On-site manufacturing research and analysis. Thorough software testing and implementation projects. Writing fully illustrated application user guides.

Responsible for managing the IBM relationship, sales operations and technical solution consulting for Public Sector business.Implemented a strategy to streamline the sales operations processes to make doing business with IBM much easier and efficient for the sales staff. Conducted conference calls with the Government customers and our sales people to explain the solutions and assure the accurate delivery of complex solutions, resulting in increased sales opportunities.

Tempe, Arizona, Us

Senior member of the TECenter IBM RS6000/AIX technical pre-sales support program for Avnet and Hall-Mark Computers. Achieved and maintained technical certifications in AIX and SP2 clustered systems as well as cross platform enterprise applications with Computer Associates. Lead process re-engineering projects that greatly improved department effectiveness while reducing quote turn around times. I simplified system integration procedures between the Sales Department, Technical Edits and the System Integration Center creating additional efficiencies.Created and met annual technical team goals and advancements in our overall capabilities.

Phoenix, Az, Us

MAT, MIS and Advanced System Division

M.S., Information Management

B.S., Business Administration