Ensure personalized customer services to priority customers through assigned priority services executivesEnsure portfolio management, performance monthly targets and special projects assigned by the managementEstablish good relationship with external and internal stakeholdersFocus on retention inorder to overcome churned and dormancy of assigned customersProactive approach and ensure clear vision in execution of new projectsExcellent customer handling skills Able to communicate (written or spoken) with tact, diplomacy and or authority when requiredAble to establish and maintain effective working relationships with peers and team membersAble to handle multiple tasks and meeting department deadlines in a fast paced environmentEffective problem solving attitude, able to handle unsatisfied internal and external stakeholdersHave strong stress & time management skills Able to analysis and identify gaps for improvement of my team