Eric Pearson Email & Phone Number

Syracuse, New York, United States

Producing video content for client product training (internal and external).Producing public-facing promotional video content.Conducting Remote End-User TrainingConducting Product Training WebinarsWriting user manuals and reference guides for products and services.

• Maintained and monitored AT&T Mobility's network of cellular communications sites in Central Upstate New York.• Configured, diagnosed, and repaired cellular network elements and transport lines (Gigabit Ethernet, OCn, T3, T1, DS0). • Managed inventory of on-site equipment assets and spare parts.• Managed processing of defective parts and receipt of replacements.• Managed backup archives for various network elements onsite.• Managed procurement of equipment and supplies as needed.• Performed Quality Verifications on installations of new equipment by vendors to ensure compliance with AT&T's Installation Quality Standards.• Developed training for fellow technicians to support above duties.• Produced and presented safety briefings to management and fellow technicians.Noteworthy Accomplishments:Served on LearningOnDemand team to adapt written job procedures into short instructional videos for use by technicians. Duties included scriptwriting, narration, voice direction, videography, editing, and production.

Mattydale, New York, United States

• Administered and developed employee technical training for AT&T's Electronic Customer Relations Management Division, including legacy and web-based systems.• Conducted ongoing analysis of employee skills, forecast future training needs, and designed/implemented instruction accordingly.• Developed and maintained training documents and multimedia training materials.• Created and maintained training logs for ISO 9002 compliance and client billing.• Advised software vendors on potential upgrades in order to maximize end-user productivity.Noteworthy Accomplishments:• Received the June 2000 Employee of the Month Award for outstanding performance in training and computer system support.

Liverpool, New York, United States

• Served as CSR for US West Telecommunications’ Megabit Digital Subscriber Line Internet access service.• Performed telephone line qualification tests to determine availability of DSL service to individual customers.• Managed status of DSL orders and proactively worked to ensure customer satisfaction.Noteworthy Accomplishments:• Received the 1999 Sutherland Premier Club Award for outstanding performance in sales, customer service, product knowledge, and order entry efficiency.• Photographed company events for publication in the company newsletter, Intranet, and office archives.

Clay, New York, United States

Provided instruction for a variety of courses, including: Theoretical and Applied AC/DC Electronics, Digital Electronics, Computer Concepts, and Technical Mathematics.