Amy Flynn Email & Phone Number

• Perform all collection functions and handle customers with delinquent accounts • Billing data entry and perform month end billing function using inhouse custom software• Build work flows and billing packages for new products and services offered• Documentation of correspondence on customer accounts• Provide administrative support to Sales, Customer Relations and all managers in a timely manner

Syracuse Ny

Manage, hire, monitor and train Sales Support and Collection staffManage and oversee collection function for company and handle customers with delinquent accounts on an as needed basis Administer and maintain group stability by establishing, communicating and enforcing ethical business practicesInterview candidates, administer testing, and work with Director of Sales Support to determine selection of new staff as required Hold regular scheduled department meetings as neededEnsure Sales Support staff members have the necessary skill sets to leverage our unique abilities to their fullest through training and mentoringProactive management of customers notifying them of changes in services and or billingMonitor the trouble tickets system through CCareManage day to day office administration for Syracuse officeProvide administrative support to Sales, Customer Relations and all managers in a timely mannerProject Management of complex multi-site orders as required