Eric Peck Email & Phone Number

Boca Raton, Fl

Creating new rules weekly used for loyalty offer calculations in IBM Business Rules Engine.Measuring and analyzing offer performance using Teradata SQL queries.Responsible for measuring the Office Depot loyalty program financial impact and forecast.Responsible for using MS SQL queries to investigate loyalty program problems.Responsible for using Oracle SQL queries to troubleshoot loyalty program problems.Measuring and analyzing offer performance using Snowflake SQL.Trained in Blue Prism RPA foundation and completed course 5/9/2021.

•Manage Netsuite project list by assigning priority, time and duration.•Work with business executives to examine data flow and design appropriate CRM solutions using customizations, custom forms, and javascript.•Design CRM solutions to improve business efficiency and productivity.•Troubleshoot and resolve CRM and software problems.•Create business rules using Javascript•Create SQL queries, views, and stored procedures for ETL and Microstrategy reporting•Create SQL queries to troubleshoot reporting questions

Boca Raton, Fl

Responsible for maintaining and monitoring over 20 clustered servers in a HP, including Exchange 2007, SQL 2008, Domain Controllers, DHCP servers, and DNS Servers.Responsible for supporting all International Trade Administration Aplicor CRM users.Responsible for supporting all Aplicor CRM external administrators.Responsible for installing hardware, OS, and software to new and rebuild HP Servers.Supervise helpdesk analyst Create SQL queries to troubleshoot reporting questions.Coordinated with systems partners to finalize designs and confirm requirements.

•Responsible for maintaining and monitoring over 60 servers in a HP and IBM server environment, including Domino, SQL servers and the network connectivity to two domain controllers, a DNS server, print server and all other PCs through Cisco routers using DHCP.•Responsible for successful backups using Symantec Backup exec and Netbackup.•Responsible for providing second and third line desktop support to over 300 personnel to minimize downtime of all operations within the company. •Responsible for creating new and stable PC builds for the deployment of new PC throughout the business.•Responsible for the creation of all new Lotus Notes and Active directory accounts for all new starters throughout the company.•Responsible for setting up new Blackberry users using Blackberry Enterprise server•Responsible for supporting the Nortel telecommunications network.•Responsible for creating new scripts for the network deployment of software.

• Responsible for providing customer support, desktop support, and formal education to personnel on computer and telecommunications systems, minimize downtime, call logging, and render solutions for hardware and software through first and second line support. • Responsible for using Symantec Ghost to create and load PC images for deployment• Responsible for maintaining users on Windows 2000 and AD networks.• Responsible for supporting all users on all systems to include server 2000, 2003, and Exchange.• Successfully reduced OS deployment time from 1-2 hours to under 10 minutes.• Responsible for inputting calls into HEAT for helpdesk management.

• Responsible for creating user accounts on Windows NT and Outlook for the JAC. • Administered training to over ten personnel on basic computer tasks.• Spearheaded the creation of standard operating procedures for airborne collection managers to help ensure future collection managers assigned to the Joint Analysis Center have the knowledge to face a wide variety of issues and tasking. • Have served as the day and nightshift supervisor, efficiently managing 6-7 personnel, ensuring that tasks get done and the mission goes forward while promoting a positive working atmosphere.