Eric Phillips, Mba Email & Phone Number

Bradenton, Fl, Us

Bradenton, Florida, United States

Fostered a growth-oriented environment and received positive feedback while offering support to team members for their growth. Provided clear insights while organizing department data by preparing spreadsheets. Delivered information and data to managers while participating in internal discussions that informed strategic decision-making processes.Highlights of accomplishments in this role include:• Streamlined business operations by reviewing expenses, approving service reports, and supporting the field service department while administering a team of 7 to 10 direct reports who encounter technical issues.• Governed a 32-state region while communicating with 7,800 customers through phone calls, texts, MS Teams, and emails by demonstrating exceptional interpersonal skills and providing prompt support.• Optimized the workflow and ensured the seamless flow of information while leveraging the robust functionalities of Salesforce to efficiently review, meticulously process, and accurately analyze trip reports.

Houston, Texas Area

Maintained operational excellence by managing daily reporting of job status, mileage logs, and service report documentation. Exceeded expectations and delivered high-quality results while functioning in a home-based office.Highlights of accomplishments in this role include:• Administered 80 customer facilities within the Texas, Louisiana, and Oklahoma region by setting up startups and handling maintenance/repair operations on various equipment, such as SCI’s UPS Systems and battery chargers according to one/five/ten-year plans.• Bridged gaps, promoted collaboration, and navigated the dynamics of operating in a small company setting and within a larger multinational corporation through valuable insights by going the extra mile to manage diverse policies and interactions.• Contributed to overall business development, receiving excellent customer service interaction reviews.

Palmetto, Florida

Delivered exceptional phone technical support to customers and provided prompt and accurate resolutions by fostering seamless collaboration with the service department.Highlights of accomplishments in this role include:• Identified potential issues and warranted proper equipment development and functionality (electrically and mechanically) by conducting various tests, including power units for planes while revising test procedures for certification.• Ensured continuous and uninterrupted operations by parallelizing units, such as synchronizing two power sources.• Managed solid-state GPU products at the plant while testing 100 engines, warranting their performance to meet stringent standards.

Sarasota, Florida Area

Collaborated with internal teams to resolve complex issues and provide comprehensive solutions. Stayed updated on industry trends, emerging technologies, and competitor products.Highlights of accomplishments in this role include:• Improved functioning of 3,168 automatic transfer switches and 264 paralleling gear by effectively handling maintenance and repair operations.• Carried out installation and repair of 150 power control and monitoring systems, enhancing operational efficiency.• Extended the lifespan by performing modifications and upgrades to existing equipment.

AEGIS FCS/ORTS

Master Of Business Administration - Mba, Business Administration And Management, General, 3.93

Bachelor Of Business Administration - Bba, Technical Management Project Management, 3.75

Associate Of Arts (Aa), Business Administration And Management, General, 3.8