Eric Phillips, Mba Email & Phone Number

Bradenton, FL, US

Bradenton, Florida, United States

• Fostered a growth-oriented environment and received positive feedback while offering support to team members for their growth. Provided clear insights while organizing department data by preparing spreadsheets..
• Streamlined business operations by reviewing expenses, approving service reports, and supporting the field service department while administering a team of 7 to 10 direct reports who encounter technical issues.
• Governed a 32-state region while communicating with 7,800 customers through phone calls, texts, MS Teams, and emails by demonstrating exceptional interpersonal skills and providing prompt support.
• Optimized the workflow and ensured the seamless flow of information while leveraging the robust functionalities of Salesforce to efficiently review, meticulously process, and accurately analyze trip reports.

Houston, Texas Area

• Maintained operational excellence by managing daily reporting of job status, mileage logs, and service report documentation. Exceeded expectations and delivered high-quality results while functioning in a home-based.
• Administered 80 customer facilities within the Texas, Louisiana, and Oklahoma region by setting up startups and handling maintenance/repair operations on various equipment, such as SCI’s UPS Systems and battery.
• Bridged gaps, promoted collaboration, and navigated the dynamics of operating in a small company setting and within a larger multinational corporation through valuable insights by going the extra mile to manage diverse.
• Contributed to overall business development, receiving excellent customer service interaction reviews.

Palmetto, Florida

• Delivered exceptional phone technical support to customers and provided prompt and accurate resolutions by fostering seamless collaboration with the service department.Highlights of accomplishments in this role include:
• Identified potential issues and warranted proper equipment development and functionality (electrically and mechanically) by conducting various tests, including power units for planes while revising test procedures for.
• Ensured continuous and uninterrupted operations by parallelizing units, such as synchronizing two power sources.
• Managed solid-state GPU products at the plant while testing 100 engines, warranting their performance to meet stringent standards.

Sarasota, Florida Area

• Collaborated with internal teams to resolve complex issues and provide comprehensive solutions. Stayed updated on industry trends, emerging technologies, and competitor products.Highlights of accomplishments in this.
• Improved functioning of 3,168 automatic transfer switches and 264 paralleling gear by effectively handling maintenance and repair operations.
• Carried out installation and repair of 150 power control and monitoring systems, enhancing operational efficiency.
• Extended the lifespan by performing modifications and upgrades to existing equipment.

AEGIS FCS/ORTS

Master Of Business Administration - Mba, Business Administration And Management, General, 3.93

Bachelor Of Business Administration - Bba, Technical Management Project Management, 3.75

Associate Of Arts (Aa), Business Administration And Management, General, 3.8