Eric Poll Email & Phone Number

Georgetown Township, Mi, Us

Grand Rapids, Michigan, United States

Served in various roles: financial payments, AML, and sales accounting; applied invaluable experience with Agile project methodology as a product owner and product manager.Managed a cross-functional team overseeing payments, chargebacks, sales accounting, anti-money laundering, and vendor controls in hybrid working environments.Led projects from transition to EMV for in-store point of sale, contactless payments, and automated fuel pumps; also led RFPs for payment vendors including acquirer, payment switch, and private label/co-brand card.Spearheaded project to stand up a new point of sale and payment system for a new store format. Negotiated $7.5M in annual interchange reduction with payment partners- increased from $130K annually. Streamlined current process inefficiencies, including automating repetitive processes on vendor claims, e-commerce adjustments, and vendor setups- improved output while reducing headcount. Performed duties as payments lead- oversaw costs and optimized processes; presented budget plans and strategies to cross-functional leadership groups and executive management.Acted as primary liaison during conversion to a new acquirer and payment switch; identified billing errors and corrected root cause for downgraded transactions- saved more than $6M annually.Traveled to Washington, DC to lobby for Meijer’s payment interests regarding Durbin Amendment and interchange reduction. Managed payments team to a chargeback rate of less than 0.004% of sales annually.Served on the FMI EPS Committee for eight years; selected by senior leaders to mentor financial operations interns during 2020, 2021, and 2022.

Led team-based audits in finance, operations, supply chain, and compliance in accordance to established company guidelines. Created and executed a paperless auditing program utilizing iPads for annual store audits to include planning, designing, and executing risk-based inspection standard operating procedures. Trained, developed, and mentored staff members; reviewed documents and reports- ensured 100% accuracy of data.

Implemented a risk model to be used to identify pharmacies at higher risk for audit repayments; completed over 700 insurance audit requests which resulted in excess of $350K savings for the organization.Created templates used to communicate with Meijer stores and auditing agencies; installed system controls which minimized errors made during the prescription-filling process.

Served as a liaison between Booking.com and collection agencies as the credit risk gatekeeper for North and South America.Directed the training for all new team members, time management, and effective interpersonal communications. Designed a new collection tool user interface in SAP which consolidated data to a single source; reduced customer’s average payment days from 39 to 27- resulted in increased revenue and improved cash flow.

Bachelors, Accounting

Education record