Eric Polson Email & Phone Number

Auburn, Ma, Us

* Co-founder and Chief Operating Officer.* Responsible for operations, finance, field service, and strategy.* Set up initial operating processes in Rhode Island and oversaw expansion into Massachusetts and Connecticut.* Responsible for initial corporate structure, licensing, legal contracts, tax filings and maintenance.* In 2021 expanded the business by establishing an internal installation and fulfillment team.* In one year became the largest installer of residential solar in the state of Rhode Island.

Raleigh, Nc, Us

* Responsible for operations, finance, field service, inventory, information technology, strategy, and project management.* Used scaled agile, agile, and scrum methodologies with the strategy team to drive continuous improvement and software development.* Implemented a key performance indicator tracking and reporting system in operations that led to cross functional improvements in sales conversion rates to historical levels by driving improvement using lean principles.* Designed and implemented a custom inventory solution (coding and custom configuration done in house) in Salesforce using lean principles to automate inventory stock levels, orders, shipments, shipment tracking, and replenishment leading to a reduced inventory carrying cost by 60% and lead times from over one week to two days or less. * Produced and presented financial statements and models to the executive team with improvement plans based on trends to drive companywide decision making and continuous improvement.* Led the merger between companies after acquisition of a competitor. * Transitioned all technology systems from on-premises to cloud, including leading a CRM implementation (Salesforce) and call center transition (Five9), reducing the offshore maintenance cost. This was accomplished with no external consultants and all internal employees (including myself personally configuring in the Salesforce and Five9 platforms).* Worked with offshore teams to develop both software and hardware technologies for medical pendants, security cameras, and field service software.

Providence, Ri, Us

* Created and implemented quality and KPI reports and dashboards in Excel and Google Sheets for sales enterprise partners and using this tool with them to drive growth with weekly progress meetings.* Led new startup ventures under the corporate umbrella, including small business loans (SBA), custom clothing and apparel, a residential security software platform, on-demand software services, and a security sales model.* Evaluated potential acquisitions by reviewing financial statements, payroll, bank statements, and general ledger, and interviewed the leadership.

* Studied the Siemens’ lean manufacturing program rollout in a pilot facility in China and led the implementation of the same program with our team in our US facility.* Received lean training from industry-leading experts (Andrew Dillon) and trained and mentored our internal staff.* Led lean training sessions, Kaizen events, Gemba walks, 5S initiatives, and projects.* Received supply chain management certifications through APICS and implemented best practices to reduce lead times throughout the manufacturing facility.* Led projects that significantly improved lead times and reduced waste using value-stream mapping, A3 project plans along with other lean tools.

* Created the capital investment plan for the manufacturing facility, and personally managed larger, cross-functional projects on the investment plan.* Led meetings with the team of investment plan project managers to ensure goals were met and changes were managed in a timely manner.* Implemented project management best practices according to PMBOK standards.* Worked with stakeholders to gain project acceptance and approval.* Received formal project management training through the Siemens project management program.* Managed project procurement needs, including creating detailed requirements, obtaining multiple quotations, working with vendors, and ultimately selecting the best vendor and negotiating the best contract.

* Created detailed engineering drawings for all fluid systems in the steel rolling mills.* Worked with the buyer for the full project lifecycle to ensure the design compliance with requirements.* Oversaw the installation, testing, and training on fluid systems across multiple international locations.* Created a standard operating procedure for the installation, startup, and testing of the onsite fluid systems.* Reviewed the calculations on tools used to ensure they were correct and worked to improve them theoretically and empirically. * Created detailed proposals for fluids system solutions and presented them to potential buyers.

* Wrote technical solutions as part of proposal responses to commercial and municipality RFPs.* As applications engineer managed sales operations processes including proposal creation based on a RFP and then management of the entire customer lifecycle from sale to installation and training.* Resolved customer product issues by working with the engineering team to update hardware and software.* Worked onsite with customers during installation and project startup, and trained customers in system use.* Supported customers by repairing onsite technical issues.

Mba, Business

Bachelor, Mechanical Engineering

Bachelor'S Degree, Mechanical Engineering

Master Of Business Administration (M.B.A.), Business Administration And Management, General