Eric Porter Email & Phone Number

Billerica, Ma, Us

United States

Voice and champion for our affiliate distributors regarding their technology requirements when using our Order Management Software and products. Responsible for gathering feedback, requirements, and creating mockups to provide to the development team for our Order Management System. As well as working with internal users and stakeholders on their improvements needs and creating process workflows.

United States

Oversees Affiliate Success Department, Affiliate Onboarding and Training Department, and Affiliate Administration Department

Massachusetts, United States

Co-manager and co-creator of the Affiliate Services Department, with a focus on technology related issues. Voice and champion for our affiliate distributors regarding their technology requirements when using our Order Management Software. and products. Assist with on boarding affiliates, creating and maintaining training documentation, adding content on our affiliate facing website, and affiliate knowledge base website, as well as troubleshooting escalated issues.

Responsible for a list of large affiliates and helping with their needs and resolving issues.

• In charge of maintaining receivables for designated affiliates and posting payments to their respective jobs.• Solicit and manage payments on all open customer and affiliate invoices via email, phone, and mail• Address affiliate and customer concerns. • Maintain assigned affiliate accounts assisting with profile updates and dispute resolution• Communicate with new customers regarding affiliate relationship and correct remittance information • Assist Accounting department with preparation of weekly affiliate payroll • Monitor and secure payment of affiliate house accounts and monthly support fee.• Ad-hoc report creation and analysis• Create, update, and maintain training documents. Orientation and continued Training of AR coordinators• Analyze Special projects regarding AR department• Beta test systems to find and solve systems issues related to AR and Finance Depts• Service and best practice educational presentations

• Efficiently perform daily functions of position including revenue booking and receivables management of portfolio with large volume customers such as Lockheed Martin, L-3 and Western Digital• Work with domestic and international offices to implement a worldwide order submission and processing guideline. Including, creating documents, project charters, and testing environments • Member of Operational Communication Team tasked with creation and design review of all communications sent to World-Wide Sales, Service, Operation and Revenue teams • Member of Order to Cash Business Support team tasked with completion of Help tickets throughout the Operations department as well as analyzing metrics, and providing training to groups• Functioned as business analyst for the Revenue team by participating in requirements, prioritizing enhancements, user acceptance testing and user training for several projects, and creating GECKS for bugs. • Steered department training team by facilitating meetings, setting goals and providing agendas to lead the development and implementation of a robust training program for new hires

• Responsible for daily transactions with customers via inbound email and inbound phone calls including but not limited to Installation Keys, database record updates, pricing and orders• Facilitated team meetings• Interviewed incoming prospects• Trained new-hires • Helped to implement new processes • Assisted in data audits and metrics

• Responsible for leading squad and platoon in daily duties adherent to military policy. • Awarded perfect score in skills testing. • Specialize in MOS: 13E field artillery (cannon fire direction specialist). • Completed Basic training: Fort Leonard Wood, Missouri & Advanced Individual training (AIT): Fort Sill, Oklahoma.

Bs, Finance

Bachelor Of Science; Associates Degree, Business/Finance; Accounting

Education record