• Repair, troubleshoot and perform routine preventative maintenance on Kyocera, Lexmark and KonicaMinolta MFP’s and printers• Perform initial setups for installations, demos, and loaners• Install/setup MFP’s for printing and scanning• Responsible for maintaining a large Houston service territory• Train customers on newly installed equipment• Maintain accurate parts inventory• Submit expense reports and travel expenses, as necessary

Technifax Office Solutions, Houston, TXField Service Technician•Repair, troubleshoot and perform routine preventative maintenance on Sharp, Kyocera and Konica Minolta MFP’s and printers•Perform initial setups for installations, demos and loaners•Install/setup MFP’s for printing and scanning•Responsible for maintaining a large Houston service territory•Train customers on newly installed equipment •Maintain accurate parts inventory•Submit expense reports and travel expenses, as necessary•Responsible for all service related administrative functions of the local branch

Advantage Fitness Products, Los Angeles, CASupport Services Department Manager•Promoted to manage the new multi-site department focusing on customer service and retention, sales support, and the marketing and sale of preventive maintenance service contracts and commercial fitness accessories•Responsible for day to day management and coaching of division employees in Northern and Southern California, Nevada and Arizona, providing guidance and oversight in the development of new business, product opportunities and goal attainment•Coordinate and respond to complex customer requests, meeting with clients to resolve various issues, resulting in increased sales and customer satisfaction•Performed fitness facility evaluations for new equipment installs, preventative maintenance/service programs•Develop and conduct customer service training course for new and existing sales staff throughout the organization•Travel to company and client sites for follow up, sales calls and presentations•Resume screening, interviewing and mentoring of new hires•Daily use of Microsoft Excel, Microsoft Outlook and Microsoft Word•Proficient use of SalesLogix software to generate quotes, manage leads, and close sales

Pitney Bowes, Customer Service Department, Los Angeles, CAField Product Technician/Preventative Maintenance Contract Sales,•Setup, install, troubleshoot, service and repair mailing and document handling equipment (inserters, folders, postage meters and mail openers)•Calibrate and service weight scales•Working knowledge of test equipment and repair tools•Daily interaction with and training of customers on equipment operation•Liaison between Pitney Bowes and US Postal Inspectors•Daily use of computerized device for service call dispatch and parts inventory control•Two years as Meter Security Coordinator responsible for managing the inspection duties of meter inspectors, responsible for tracking and collecting lost postage meters, ensuring compliance with U.S. Postal Service requirements•Managed several large service territories in Los Angeles county selling preventative maintenance agreements