Eric Puckett Email & Phone Number

Working directly with client's team to meet security needs and compliance. Working Tier 2 escalations for Splunk, Crowd Strike, Proof Point, Cipher Cloud, Cloud Flare and other tools. Creating new Splunk and Crowd Strike use cases and tuning as needed to mature environment and reduce resource loads. Improving automation functions and working closely with.

Promoted to Threat Hunter in charge of hunting in Carbon Black, Clowdstrike, Splunk, Sentinel One and other SIEMS. Wrote weekly and monthly reports to delivere to clients. Verified client's needs were met for proper protection including building use cases in multiple environments, actively hunted newly emerged threats and directly advised clients on best.

Moved to a Splunk Specialist position in Novacoast to focus on Splunk clients. Worked Tier 1 alerts, handled escalations to clients and worked with Tier 2 to advise on tuning opportunities.

Analyzed logs for triggered alarms to determine remediation steps needed. Promoted to Team Captain, in charge of managing a shift of fellow analysts, client assignments and escalations to both management and clients. Worked with Splunk, Carbon Black, Qradar, Sentinel One, Crowd Strike, LogRhythm, Proof Point, Sail Point, SNOW and other tools.

Saline, MI

Using kits, blue prints and standard work procedures, assembling electrical components for different orders and order types. Daily duties include soldering wires, motherboards and components together via schematics, epoxying/potting many components and performing quality assurance checks to meet customer demands. Parts included made robotic grippers, large.

Howell, MI

Work as a large team to complete orders for large retailers. Count, package, verify and ship out products on pallets. Driving a hilo when needed.

Fowlerville, MI

Sole technician for entire company, handled customer drop offs and taking in computers to work on, writing up work orders, troubleshoot and diagnose issues, call customer with pricing/options and perform repairs. Handle customers and transactions upon pick up. In charge of ordering parts, stock, equipment etc. Mostly solo, alone work.

Contractor-position - Worked from a ticket system to receive open claims from client sites, such as Walmart, Meijer, State Farm, etc, to troubleshoot issue(s) and resolve as quickly as possible. If needed, parts would be ordered via ticket system and delivered to client site where I would return to complete job asap. Fast paced, nearly completely.

Brighton, MI

Started as a computer technician troubleshooting desktop and laptop issues, calling customers with repair options while working well as a team and helped direct customers towards services and sales. Became manager of one location in 2012. In charge of training new hires, solving customer issues, time schedules, some book keeping and administrative duties.

Large warehouse where I unloaded semis in a quick, professional and accurate manner. Very heavy loads at an incredibly fast pace. This position required all workers to be well in shape physically and mentall to read the labels zooming passed you and to grab your labels off, stack them in neat, movable piles. A lot of team work and just as much solo work.

Computer Engineering

General education credits with plans to transfer to Wayne State University for Engineering

Machining, Machining

Activities and Societies: Hands on training with a teacher who worked in the machining industry for over 35 years. Started with hand made.