Eric Manning Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Greater Atlanta Area

• Increased Front Office Guest Satisfaction Score from 93.2 YE 2018 to 96.3 YE 2021• Increased Overall Guest Satisfaction Score from 84.1 YE 2018 to 88.2 YE 2021• Increased Associate Satisfaction Score from 70.7 in 2018 to 95.0 in 2021• Maintained Top 15 TripAdvisor ranking since 2018.• Developed performance goals and long-term operational plans.• Maximized efficiency through extensive process analysis and interdepartmental collaboration.• Monitored and directed daily operations to ensure workflow optimization.• Identified financial drivers and made key decisions that impacted bottom line.• Built and executed tactical plans that championed company mission.• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.• Managed company operations with responsibility for profit and loss, scheduling, training, and inventory control.• Implemented policies and standard operating procedures and managed quality, customer service and logistics.• Established proactive, inspired and efficient team that prompted positive company culture, yielding employee retention and increased sales.• Delivered positive customer experiences by implementing effective quality assurance practices.• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.• Oversaw financial management, budget management, accounting and payroll activities.

Greater Atlanta Area

• Capex Projects included $85 million rooms renovation project, including newly design Guest Rooms and integration of Staywell product.• 2017 Leader in Market share - 107%.• Improved associate leadership index of 89%. Up 7% year over year.• Increased House Profit Flow from 101% to 103%.• Delivered 3.4% increase in Green-Your Choice initiative, designed to reduce carbon foot print and promote increased utility savings.• Championed $212K increase to overall room upgrades that drove additional revenue to bottom-line.• Served as Breakthrough Leadership Champion for property.• Received award for Trip Advisor Green Silver award, AAA Four Diamond Award.• Lead weekly team meetings that prompted collaboration.• Delivered professional development and expertise to area General Managers resulting in overall increase of regional operational profitability goals.• Built team capacity by coaching and promoting numerous associates.

Atlanta, Georgia, United States

• Capex Projects included $15 million total hotel renovation project, including transformation to new Bistro and Market design.• Assisted property leadership to exceed budget goals by $395,636• Served as Breakthrough Leadership Champion for property.• Achieved budgeted Rooms Department Profit of 35% growth over previous year.• Lead team to achieve 102.7 House Profit Key Index and improved total property flow.• Increased associate satisfaction scores from 85% to 98%.