Eric Manning Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

Greater Atlanta Area

• Increased Front Office Guest Satisfaction Score from 93.2 YE 2018 to 96.3 YE 2021
• Increased Overall Guest Satisfaction Score from 84.1 YE 2018 to 88.2 YE 2021
• Increased Associate Satisfaction Score from 70.7 in 2018 to 95.0 in 2021
• Maintained Top 15 TripAdvisor ranking since 2018.
• Developed performance goals and long-term operational plans.
• Maximized efficiency through extensive process analysis and interdepartmental collaboration.

Greater Atlanta Area

• Capex Projects included $85 million rooms renovation project, including newly design Guest Rooms and integration of Staywell product.
• 2017 Leader in Market share - 107%.
• Improved associate leadership index of 89%. Up 7% year over year.
• Increased House Profit Flow from 101% to 103%.
• Delivered 3.4% increase in Green-Your Choice initiative, designed to reduce carbon foot print and promote increased utility savings.
• Championed $212K increase to overall room upgrades that drove additional revenue to bottom-line.

Atlanta, Georgia, United States

• Capex Projects included $15 million total hotel renovation project, including transformation to new Bistro and Market design.
• Assisted property leadership to exceed budget goals by $395,636
• Served as Breakthrough Leadership Champion for property.
• Achieved budgeted Rooms Department Profit of 35% growth over previous year.
• Lead team to achieve 102.7 House Profit Key Index and improved total property flow.
• Increased associate satisfaction scores from 85% to 98%.