Designed and implemented a backup server for Kitchener head office. Designed and implemented an Active Directory, Exchange and BES Server. Diagnose computer problems over the phone determining the source of the problem. Prioritize requests for technical assistance. Working knowledge of basic network and troubleshooting techniques. Provide remote support. Provide support through email. Install OS, applications and company software on computers and configuring as… Show more Designed and implemented a backup server for Kitchener head office. Designed and implemented an Active Directory, Exchange and BES Server. Diagnose computer problems over the phone determining the source of the problem. Prioritize requests for technical assistance. Working knowledge of basic network and troubleshooting techniques. Provide remote support. Provide support through email. Install OS, applications and company software on computers and configuring as needed. Maintain software and hardware inventories. Malware and Antivirus testing and removal. Show less

Provide administrative support in the daily operation of the Office and staff. Ran network wire, terminated network wire and tested computer systems to verify. Assisted in the setup and transfer from old warehouse to new location. Diagnose computer problems over the phone determining the source of the problem. Prioritize requests for technical assistance. Working knowledge of basic network and troubleshooting techniques. Provide remote support. Provide support… Show more Provide administrative support in the daily operation of the Office and staff. Ran network wire, terminated network wire and tested computer systems to verify. Assisted in the setup and transfer from old warehouse to new location. Diagnose computer problems over the phone determining the source of the problem. Prioritize requests for technical assistance. Working knowledge of basic network and troubleshooting techniques. Provide remote support. Provide support through email. Install OS, applications and company software on computers and configuring as needed. Maintain software and hardware inventories. Malware and Antivirus testing and removal. Documentation of tickets, processes and configurations. Worked with little to no supervision. Show less