Eric Graham Email & Phone Number

Whitby, Ontario, Canada

Canada'S Western Mounatin Region

Proudly representing Fairmont Jasper Park Lodge, Fairmont Lake Louise, Fairmont Banff Springs, and Fairmont Chateau Whistler- Handle all aspects of Sales for groups for a specific, assigned market- Develop and maintain customer base in all assigned markets. - Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance. - Attend Sales Meetings, office events, hotel-sponsored functions, industry functions. - Coordinate and financially manage sales trips, and conventions within the given territory, including reports or activity pertaining to the specific market. - Support goals, objectives and philosophies of Fairmont Hotels & Resorts Company - Develop monthly sales strategy and action plans with quarterly quotas (Room Nights/sales activities), and develop rapport with relevant Fairmont Global Sales Office(s), key partners in travel and tourism related industries/travel bureau- Keep accurate records of potential customers & follow through on all potential business- Quote and negotiate prices within established parameters- Upon closing, coordinate and follow up with convention services, catering and/or other hotel departments to ensure delivery of hotel's promised services- Utilize Opera Sales & Catering to track, solicit, book and follow up accounts- Collect market and competitive intelligence to assess and implement strategy and long term goals- Assist as directed, in the planning and strategies of the Group Sales effort, with development of competitive intelligence and in the preparation of the Marketing plan, especially as it relates to the group segment

Fairmont Jasper Park Lodge, Jasper Alberta

2017 - March Leader of the Month ~ Fairmont Jasper Park Lodge- Organize conventions from date of booking to departure, including meeting requirements, guest room requirements, Food & Beverage and audio visual requirements- Create floor plans to use space in the most efficient and effective manners for each event and to ensure the banquet management team and client are in agreement prior to set up- Create document utilized by multiple departments with synopsis of each convention - Organize unique programs and events individualized to the needs of different sized groups- Conduct daily/weekly meetings to review event contracts to ensure last minute changes are communicated with the appropriate departments- Prepare daily, weekly, monthly, quarterly and annual reports to inform Executive team of all convention services revenues- Forecast banquet revenue quarterly ensuring forecast is aligned with budget - Trouble-shooting under pressure and reacting proactively in last minute situations

Fairmont Jasper Park Lodge, Jasper, Alberta

2015 – Colleague of the Year Award ~ Fairmont Jasper Park Lodge- Act as a direct support to assigned Regional Mountain Properties Sales Managers- Provide support with lead generation, contracting, and follow up for Tour and Leisure and Group Sales on behalf of four different properties- On-site Site Specialist to assist Regional Tour and Leisure team with all familiarization sites- Execute and organize creative and passionate site inspections showcasing Fairmont Jasper Park Lodge, sharing knowledge of heritage, facilities and programming- Communication of details regarding site inspections with operating departments to ensure flawless execution, and promote communication between departments - Prepare weekly, monthly, quarterly and annual reports to advise Sales Managers and Director of Sales and Marketing of guest room sales and opportunities for new business

Fairmont Jasper Park Lodge, Jasper, Alberta

- Daily interaction with guests regarding maintenance issues- Ensured positive outcomes when dealing with guest requests- Responsible for all engineering tickets generated through Royal Service, Internal Communications Department- Work alongside all trades on resort, plumbing, carpentry, electrical, millwright and refrigeration - Proven trouble-shooting ability with quick decision making skills- Daily Pressure Checks of hot water and steam heating systems- Soldering damaged pipes within heating and plumbing systems- During on call hours assumed accountability of ensuring timely solutions to minimize guest impact - Daily upkeep and maintenance on all guest rooms, signature cabins and Main Lodge buildings- Created deficiency checklist for housekeeping department to be proactive in guest room maintenance- Maintained chronological log of jobs throughout each day- Daily site inspections of all cabins on property each with individual heating/cooling and plumbing systems

London, Ontario

- Member of the service and contracts department - Exceeded time scheduling expectations for job completion- Contributed in accomplishing multi-team projects- Knowledge of many glazing techniques

Toronto, Ontario

- Established well-developed communication skills, especially in regards to coordinating and interacting with building managers, contractors and tenants. - Provide 24 hour emergency service to all clients, often requiring innovative thinking resulting in strong problem solving skills- Responsible for recording accurate daily logs of work completed and duration at sites used for billing purposes and work orders signed by on site building operators- Sound knowledge and experience in adjusting, repairing and installing doors and windows- Extensive practice using sealants to prevent air leakage resulting in the improvement of the building’s energy efficiency rating

Air Canada Centre, Toronto, Ontario

- Trained for Customer Service through Maple Leaf Sports and Entertainment- Responsible for distribution, inventory and upkeep of a busy food service station operated single-handedly - Quick and accurate conducting of numerous cash transactions without use of formal cash register or calculator- Acquired both WHMIS and Smart Serve certificates

Building Environmental System, Engineering

Building Environmental Systems

Education record

Activities and Societies: Kids Help Phone Student Ambassador Executive Member of O.S.S.S.A Committee