Eric Randall Email & Phone Number

Seattle, Washington, United States

Seattle, Washington

Team Lead for Seattle Deskside

Seattle, Washington

Application support for Russell's Trading floor.

Seattle, Washington

• Primary responsibilities included installation and troubleshooting of Dell server equipment.• Daily technical problem solving through remote desktop connection, hands on interactions, and thorough information gathering practices. • DRAC configuration, connectivity/accessibility within the production environment.• Solid familiarity with Dell bios functions and settings.• Efficient cabling practices with fiber and CAT5e.• Extensive customer service interactions through direct contact, voice, remote, and written efforts. Produced excellent collaborative results regardless of communication styles, or technical skill levels.• Facilitated a total team oriented atmosphere beneficial to the bridging of department efforts on immediate-priority tasks, while maintaining superior standards within my primary focus area.• Familiarity with remote applications (Citrix, nfuse, and RSA authentication)• Assisted with Windows 7 OS deployment via SCCM.• Served as a secondary resource for backup tape operations.• Decommissioned expired server hardware.• Securely erased various forms of removal media.

• Routinely managed 100+ employees in numerous retail store settings over an eight year period.• Successfully trained countless employees within Safeway’s customer service infrastructure.• Fostered a superior customer service environment within every retail store assignment.• Maintained a 94% customer service rating over the duration of my fourteen year career.

• Developed and implemented schematics.• Managed outside resources, coordinating their efforts towards successful completion of designated tasks.• Maintained accurate pricing and signage for Safeway’s Frozen/Refrigerated Space Planning Team. Passed all audits with 100% efficiency.• Successfully balanced time management of projects without negatively impacting store sales.

Associate Of Applied Technology, Cniss

Associate'S Degree, Information Technology

Activities and Societies: Phi Beta Kappa