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Eric R. Email & Phone Number

Customer Service Coordinator at PRO-TEC Coating Company
Location: Ohio, United States 9 work roles 3 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Role
Customer Service Coordinator
Location
Ohio, United States
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Eric R. is listed as Customer Service Coordinator at PRO-TEC Coating Company, a with 81 employees, based in Ohio, United States. AeroLeads shows a matched LinkedIn profile for Eric R..

Eric R. previously worked as Senior Enlisted Leader at Air National Guard and Process Coach at Ford Motor Company. Eric R. holds Master Of Business Administration - Mba, Project Management from Ashland University.

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PRO-TEC Coating Company

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About Eric R.

➜ Highly adaptable operations leader with experience spanning private and government sectors. Proven to manage high-volume operations, coordinate manpower and production processes, oversee quality and defect correction, and ensure the achievement of nonnegotiable performance and project results.➜ Servant leader who inspires trust, productivity, and value-added contributions from teams, with experience managing performance, facilitating disciplinary actions, developing promotional plans, and leading teams to success.➜ Possess extensive military training with both a Bachelor’s degree in Business and a MBA with a Project Management Certificates.

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Eric R.'s current company

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PRO-TEC Coating Company
Pro-Tec Coating Company
Customer Service Coordinator
Employees
81
AeroLeads page
9 roles · 17 years

Eric R. work experience

A career timeline built from the work history available for this profile.

Senior Enlisted Leader

Columbus, Ohio Area

Facilitates all enlisted matter for the 121st Civil Engineer Squadron, overseeing readiness and training, coordinating large-scale deployments, managing work schedules, and providing performance feedback to drive corrective actions and promotions for 120 personnel. Direct Civil Engineer craftsmen, including Production Controllers, HVAC/R Technicians, Electrical and Power Production Craftsmen, Engineering Assistants, Structural Craftsmen, Heavy Equipment Operators, Water/Fuels Systems Maintenance Technicians, Emergency Management, and Fire and Emergency Services in projects, serving as the onsite superintendent, overseeing base sustainment and daily operations.➜ Joined the Guard out of high school and have since been involved in 5 deployments, supporting mission-critical operations, holding leadership accountability for 120 airmen, and ensuring their ability to perform technically in tough environments. ➜ Project Manager, Directs and coordinates project workforce to ensure deliverables are met on time, manages 0ver 100 personnel within 10 construction disciplines on large projects, meets with stakeholders to address progress and concerns.➜ Received a letter of appreciation from the Commander for “superb leadership, professionalism, and true subject matter expertise” while improving the quality and safety of a landing zone critical to combat operations.➜ Led teams to operate under challenging conditions including overnight operations and extreme temperature fluctuations, critical to the repair of 85 landing zone spalls supporting the safe delivery of 2K personnel.➜ Generated Streamlined Training Plan for new Airmen by outlining milestones and objectives for their first enlistment and created a benchmark of excellence through providing critical tools for success in an accelerated environment.➜ Named Senior Noncommissioned Officer of the Year 2018 for the 121st Civil Engineer Squadron

Process Coach

Lima, Ohio, United States

Perform a variety of supervisory tasks specific to 2.7 liter and 3.0 liter engine assembly. Review and make quality discussions when issues arise through process observation and operator discovery during off-shift operations. Validate process confirmation to maintain first time through operations to minimize rework and maximize throughput. Promote an inclusive environment to allow teams to win together through positive reinforcement. Maintain policy compliance for hourly employees via coaching and administer progressional discipline as needed for 40 direct reports. ➜ Monitors and controls production, Coaches Safety, Quality, and Productivity to ensure objectives are met through following standardized work. Coordinate skilled trades assistance when required for advanced troubleshooting and repair. Schedule and facilitate required OHSA training for direct reports, promoting a safety-first culture.➜ Enter hours worked and absences to ensure appropriate time is entered for 40 direct reports in Kronos to include start and end times, vacation, and other absences in compliance with the agreements between the United Auto Workers and Ford Motor Company.➜ Serve as ad-hoc Senior Process Coach, coordinates staffing for thirteen teams, 150 hourly employees to ensure proper staffing for production requirements based on model type and complexity of the current build schedule in the absence of the assigned Senior Process Coach. Vet future time off requests for approval based on availability. ➜ Address Quality Concerns, Identify the root cause of quality issues and determine severity. Coordinate with internal and external suppliers for resolution and process improvement to prevent reoccurrence.➜ Implement Continuous Improvement Measures, identifies and complete Six Sigma activities using aids such as DMAIC, and Control Charts combined with operator feedback and involvement to improve ergonomics, eliminate wasted movement to increase first time through (FTT) efficiency.

Feb 2022 - Jan 2023

Production Supervisor

Napoleon, Ohio, United States

Perform a variety of supervisory tasks specific to Draw and Iron can-making processes. Manage production crewing schedules in accordance with the collective bargaining agreement to meet business needs. Address quality concerns, isolate defective products and ensure the integrity of statistical process control measures. Foster customer/supplier relationships. Reinforce safety culture through active participation in Safety Committee meetings.➜ Monitors and controls production, observe ongoing operations and communicate with team members to identify trouble areas and courses of action. Coordinate skill trades assistance when required for advanced troubleshooting. Order replacement parts and critical spares for reliability. ➜ Schedules Crews, ensure appropriate staffing for daily and weekend production to meet business needs and customer requirements in compliance with the collective bargaining agreement.➜ Isolates Defective Product, identify categorized container defects and respond appropriately to quarantine the affected product to protect the customer. Bracket held material for sampling/sorting based on defect severity. ➜ Analyzes and completes weekly reports, regularly review production efficiencies, quality logs, and downtime reports to identify trouble areas and validate statistical process control measures.➜ Implements Continuous Improvement Measures, identify and complete Waste Elimination Improvements (WEIs), Kaizen, MiniKaizen events using Pareto Charts, Fishbone Diagrams, Trend Charts, and Control Charts.➜ Follows ISO procedures, maintain compliance for: 9001 certification.

Aug 2021 - Feb 2022

Business Planning Account Rep

Perform a variety of administrative support tasks specific to Business Planning and perform related tasks in a backup role for other positions in the Planning Department. Facilitate the production process and provide for on-time delivery of products to the customer. Deliver customer service by responding to inquiries from suppliers, sales, logistics, and customers.➜ Monitors and controls in-process and finished product inventories to achieve and maintain targeted levels, communicate internal and externally to facilitate the timely processing of required material. ➜ Process orders/changes, ensure material reapplications are completed when necessary to maximize utilization of available material. ➜ Analyze and complete weekly reports, use reports to identify shortfalls and areas of potential improvement.➜ Expedites processing where parts supplies are critical or as otherwise required, process requests from customers and sales to prevent customer shutdown when the supply chain is interrupted.➜ Schedule Production, ensure expedited material is prioritized while controlling inventory aging for various grades of material.➜ Follows ISO procedures, maintain compliance for: 9001, 14001, 16949, & 17025 certifications.

Jan 2020 - Aug 2021

Repair Operator / Process Technician Backup

Leipsic, Oh

Perform a multifaceted repair operator role spanning the Entry, Process, and Delivery areas associated with the processing of high-strength steels for the automotive industry. Maintain and operate a Continuous Galvanizing Line to ensure mechanical, shape, characteristics, and forming properties meet customer specifications. Identify defects, take corrective actions, and perform sampling and testing on various areas of the manufacturing and production lifecycle to drive quality. Operate numerous computer systems to control line functions.➜ Serve as Team Safety Leader, a member of the Safety Committee, and a state-certified EMT, addressing opportunities to proactively mitigate risks while also being prepared to respond to critical situations.➜ Serve as an ad-hoc Process Technician, overseeing the activities of each operator, ensuring safe practices and procedures, and monitoring processes to identify opportunities to improve line productivity and mitigate risks.➜ Respond to line problems and issues promptly, make decisions to minimize impact, document corrective actions, and communicate changes across production line team members and management leaders.➜ Support implementation of continuous quality, productivity, safety, and environmental improvement programs, assisting with maintenance shutdowns and manpower loading, and ensuring satisfactory housekeeping.➜ Upheld and complied with all standard operating procedures including Lockout/Tryout of all energy sources.

2018 - Jan 2020

Xst Operator | Warehouse Operator

Leipsic, Oh

First supported warehouse operations involving planning and executing rail movements, assisting with packaging and banding operations, and operating a 50-ton bridge crane. Promoted to support a secondary processing line, reviewing work output for quality defects, and validating the achievement of stringent tolerances and specifications. Trained backup operators to provide process continuity and optimal quality control.➜ Managed a high-volume workload, prioritized production schedules, and held accountability for meeting supply and production demands, working diligently to follow all SOPs in the processing of coils and trimming procedures.

2014 - 2018 ~4 yrs

Plant Technician | P&G Pet Care

Leipsic, Oh

Operated, troubleshot, and maintained manufacturing equipment, learning the functionality of each piece of equipment to mitigate downtime, optimize efficiency, and support high-volume production needs. Contributed to the Unified Problem Solving (UPS) group charged with addressing and mitigating losses from a specific workflow process.➜ Served as the Team Safety Leader and attended monthly safety meetings to review outstanding issues, identify and close process and procedure gaps, and prompt continuous improvement and lean opportunities.➜ Became a state-certified Emergency Medical Responder and engaged in practice scenarios to ensure operational readiness, once again dissecting processes to identify opportunities for improvement.

2013 - 2014 ~1 yr

Plant Technician

Ottawa, Oh

Set up and operated slitter machines in accordance with customer specifications and work orders. Inspected equipment, measured dimensions, aligned parts, and produced material according to production instructions.➜ Operated complex machinery—including a 30-ton bridge crane—to support production, shipping, and warehouse operations, ensuring total compliance with standard operating procedures and safety guidelines.➜ Maintained production and quality standards, slit and inspected coils for defects—edge breaks, laminations, scaling, roll marks, and more—and adjusted machine setup to correct defects and mitigate noncompliance.

2010 - 2013 ~3 yrs
Team & coworkers

Colleagues at PRO-TEC Coating Company

Other employees you can reach at praktijkutrechtseheuvelrug.nl. View company contacts for 81 employees →

3 education records

Eric R. education

Bachelor Of Science - Bs, Business & Project Management Certificate, Gpa: 3.62/ 4.0

Activities and Societies: Delta Mu Delta Business Honor Society; The National Society for Leadership and Success; Golden Key International.

FAQ

Frequently asked questions about Eric R.

Quick answers generated from the profile data available on this page.

What company does Eric R. work for?

Eric R. works for PRO-TEC Coating Company.

What is Eric R.'s role at PRO-TEC Coating Company?

Eric R. is listed as Customer Service Coordinator at PRO-TEC Coating Company.

Where is Eric R. based?

Eric R. is based in Ohio, United States while working with PRO-TEC Coating Company.

What companies has Eric R. worked for?

Eric R. has worked for Pro-Tec Coating Company, Air National Guard, Ford Motor Company, Silgan Containers, and Procter & Gamble.

Who are Eric R.'s colleagues at PRO-TEC Coating Company?

Eric R.'s colleagues at PRO-TEC Coating Company include Jamie Everett, Chad Landin, Roger Giesige, Kevin Meyer, and Ryan Heckman.

How can I contact Eric R.?

You can use AeroLeads to view verified contact signals for Eric R. at PRO-TEC Coating Company, including work email, phone, and LinkedIn data when available.

What schools did Eric R. attend?

Eric R. holds Master Of Business Administration - Mba, Project Management from Ashland University.

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