Eric R. Email & Phone Number

Boca Raton, FL, US

United States

• We nurture the SMB to seamlessly sync their email marketing to CRM systems. Helping them devise an overall data strategy, clean up existing data, migrate their data to their CRM and build user friendly integrations..
• We streamline outsourced white-labeled projects that provide 100% collaboration across different teams within the organization.
• We reduce IT Budgets by delivering enterprise services at a fraction of the cost

Boca Raton, Florida, United States

FXCM Projecto Hired to improve the delivery of data for the organization, while the company continues to grow at 20+% per year – team of 6 consultants spread across Bulgaria, Israel, and China. o Improved communication of global teams by 32% collaboration.o Partnered with the sales team on new sales activities, go to market strategies, and structuring new.

Boca Raton, Florida, United States

• Woodmont Online College Project
• Data Cleansing of 80K donor contacts which ensured that the existing donors seamlessly were part of the Salesforce System.
• Data Migration of 150K Salesforce records in a 1-week timespan from Sugar CRM.
• Streamlined business processes by implementing automated workflows for tasks, cases, and email alerts, resulting in 30% more effectiveness in customer service.
• Saved the organization $2000 of resources after onboarding of new Salesforce System.

Boca Raton, Florida, United States

• Robert Kaff Consulting Project
• Implemented & customized both the FSL Managed Package & Mobile App for 100% evaluation to justify the value of FSL to investors.
• Orchestrated mobile technicians to efficiently & transparently complete their service appointments through capitalizing on service reports & signature capture features. This attributed to management viewing a 360 Work.
• Enabled technicians to requests & transfer products easily that led to 60% effectiveness and transparency.
• Eliminated and removed duplicated service calls and precise routing for field service reps that led to 75% effective use of the software.

Boca Raton, Florida, United States

• Class Wallet Project
• Through utilizing Lightning Components, designed & integrated a community for Live Agent & Knowledge Base that led to over 40% customer support savings.
• Tailored reports, dashboards, and analytics so key people can make decisions 50% faster at their fingertips.
• Configured workflows & process builder that attributed to 38% greater productivity between sales and service teams.

Boca Raton, Florida, United States

• Credifi Content Company Project
• Designed and managed the “Daily Feed”, a daily email blast that provided 30,0000 CRE Professionals with the latest seller & broker news.
• Grew the Daily Feed from 10-30,000 subscribers over 2-month span.
• Optimized the company’s platform front end system using Mongo DB which provided an easier to use display for over 1 Million CRE data points which led to an increase of traffic by 25%.
• Highlight Awards: Awarded “Get Stuff Done” Award within 1st quarter of project by CEO- This award is given to the team member who had the highest amount of efforts for the comparable amount of results and role knowledge

Boca Raton, Florida, United States

• Altria Group, Inc Project
• Accelerated and analyzed customer’s requests for a better product and business processes to advice on best possible solutions that attributed to a $110M buyout.
• Simultaneously manage multiple teams of developers (working on different projects) through full product development life cycle to bring large product development projects to completion, on time and on budget with.
• Successfully manage a diverse development team spanning across 3 countries and 3 continents.
• Re-engineered internal competitor products raising project successes and customer satisfaction levels across the entire organization to new heights displaying an increase of 150% customer satisfaction.
• Responsible for logistics of ordering competitor products, part components/material grade samples and over $50K procurement budget.

Boca Raton, Florida, United States

• Baalei Daat Project
• Piloted a successfully holiday fundraising campaign which provided room and board for over 10 students to live for over 5 week time span.
• Reconnected over 200 alumni relationships which attributed over 15% increase in donations.
• Promoted & expanded the organization’s main program through community outreach that grew the Miami market by 15%.
• Mentored, trained and on-boarded new donors and students which led to increased donations by 25%.

Boca Raton, Florida, United States

• Raised 7x the average amount of money for the organization over a 1-month span.
• President’s Award for most in pre-holiday fundraising in a 2-week span.
• Managed and improved computer networks that led to 200% efficiency.
• Proposed and implemented cost saving print management solutions which saved the organization over $1,000.
• Trained administrative staff efficient use of print management applications which saved resources by over $5,000 in a quarter.

New York City Metropolitan Area

• Analyzed client’s existing systems then define, design, and manage the development of back office systems including streamlining processes that saved customers 1000’s of hours of manual time.
• Maximized effective territory routing, pre call planning, post callanalysis, and interpreted sales report data that led to sales quarter goals ($30,000)
• Empowered management/sales associates on efficient use of computer programs (Excel, PowerPoint, and Word) which attributed to organizing meetings, data manipulation, and structuring sales reports that reduced manual.
• Trained other sales professionals in product features and sales techniques which reduced strain on corporate office by 26%.
• Educated teams on product capabilities and competitive advantages of computer networking.
• Instructed copier demonstrations that created a 22% higher level of competency amongst all sales representatives.

Patchogue, New York, United States

• Empowered bank managers on Microsoft Office products and other computer applications which led to a 50% increase in branch effectiveness.
• Trained inexperienced bank employees on how to utilize computer programs to reconcile bank operations which saved the branch over $3,500.
• Demonstrated complex banking concepts & bank computer technology presentations to bank clients in a plain and straightforward manner which attributed to over 50 new accounts opened per month for a 6-month span.
• Managed development and support of new and existing accounts for premium clients that led to saving 10 key accounts.
• 80% of business client referrals signed up for merchant services, which led to additional branch revenue.
• Averaged 96% accuracy on all mystery client shops

Syosset, New York, United States

• Created web based loyalty program; led to a 125% increase in website traffic and brand recognition of Nurit Brand.
• Designed new interface for web based loyalty program and trained sales reps to use the program which attributed to 15% increased sales volume.
• Evaluated web based loyalty program and wrote feature enhancements that benefited the end user which grew the subscribers by 40%.
• Tested loyalty website for user compatibility and submitted recommendations; attributed to an increase of 1000’s of additional units sold.
• Pioneered an implementation in automation of processes which resulted in augmented revenue growth and lower cost that saved the company $5,000.
• Personalized individual clients’ needs to an existing web application that attributed a better selection of prizes and increased sales by 2,000 units

Salesforce Certified Serivce Cloud Consultant & Salesforce Certified Administrator, Salesforce Certified Expert, Over 50 Badges , 41,350 Points, & 2 Completed Trails

Activities and Societies: (Completed) • Salesforce Mountaineer • Salesforce Expeditioner • Salesforce Adventurer • Salesforce Explorer •.

Information Sciences, Policy And Business Administration, Business And Computers

Activities and Societies: Pi Sigma Epsilon How to effectively search and report information Computer Programing

Technical Writing, Information Technology, Completed

Activities and Societies: Coursework: Information Technology, Documentation, Editing. and Creating Help Systems Programs: Framemaker &.

Mike Wheeler'S Salesforce Certified Administrator Course, Salesforce Crm, Completed